Discover how a business continuity plan keeps operations steady during disruptions and learn to build one for your business. Free template included!

Discover why AI-powered Voice of the Customer (VoC) programs are essential for modern CX. Explore actionable insights from Irwin Lazar, president of Metrigy.

November and December were busy months at Zoom. Keep reading to learn more about all of the exciting innovations launched at the end of 2024.

A contact center is a centralized hub to manage customer communications across multiple channels and enhance the customer experience.

At our Work Transformation Summit in January 2025, we explored real-world experiences with gen AI implementation, the game-changing results they’ve seen, and the next steps on AI journeys. 

The workplace evolves not just through big breakthroughs but through small, impactful innovations—like the electric pencil sharpener or the computer mouse. AI follows the same pattern, seamlessly improving how we work.

Find out how Zoom Workplace resulted in a positive financial impact of $38.7 million on average for five real-life Zoom customers.

Get our tips for using Zoom Team Chat to communicate when and how you want, manage complex projects with ease, and automate everyday busywork — all in one place.

Explore the different call center metrics you can track. Discover how to improve your customer service and reduce operational bottlenecks.