* Return Policy: We will only resolve complaints if the customer provides an unpacking video upon receipt 1.For products with manufacturing defects, we take 100% responsibility. However, since these are high-value, custom-designed items, we encourage you to contact us so that we can address any issues that arise and work together on a fair resolution or the best possible compensation. 2.Warranty Period: Within two months from the date of delivery. *Shipping Policy: 1.For smaller items, we provide air shipping such as : DHL , UPS , FEDEX ... with delivery times ranging from 7 to 15 days, depending on airline schedules and customs processes. 2.For larger items, we provide sea shipping with delivery times between 40 to 50 days, depending on the region. *Custom Order Process: 1.Please message us for free design assistance. 2.Once we finalize the design and dimensions, we will provide you with a price quote. 3..Production Process: We will begin by cutting and shaping the raw wood. You will be involved in selecting and adjusting the unfinished shape. Once satisfied, we will proceed to the next stages and provide photos and videos for review and further customization until the final product is ready.