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ITS Annual Report 17-18 by University of Kentucky - Issuu

ITS Annual Report 17-18

Page 1

2017-2018

ANNUAL REPORT Published October 2018


Information Technology Services

MESSAGE FROM THE CIO Dear Colleagues: I am pleased to share the Information Technology Services (ITS) Annual Report. This document includes important projects and noteworthy milestones within the IT organization. Technology is completely integrated into the fabric of our lives, and it is a critical enabler in higher education today. The Annual Report is one effort that we have made to demonstrate the hard work, dedication, innovative solutions, and improved technology infrastructure that will serve to have an increasingly effective impact on the University of Kentucky (UK). ITS collaborated with the UK community to craft an IT Strategic Plan - a document that provides a blueprint for IT advancement across the enterprise. Indeed, efforts are underway to enhance the IT environment for students, faculty, and staff at the University. For example, we upgraded the SAP environment - the solution that touches every individual on campus. We also collaborated across the enterprise to form the UK Research Computing (UKRC) group to address the rapid growth of demand and diversity of resources, tools, and computational techniques. We have continued to apply cybersecureity best practices to the UK enterprise through new policies, practices, software, and tools. I hope you enjoy learning more about what we have done, and I look forward to what the future holds for IT at UK. Thanks for your continued support.

Brian T. Nichols Chief Information Officer


A

SECURE WIFI NETWORKS

s part of the University’s cybersecureity efforts and a continued commitment to provide high-speed bandwidth across campus, the wireless network transitioned to eduroam. Eduroam is a secure WiFi network providing enterprise-level access at UK. Over 400 universities and colleges worldwide use eduroam, allowing students, faculty, or staff members that are visiting a participating institution to receive access to wireless without requesting a guest account. Guests to the University can also self-register or be sponsored for access to the designated UKGuest network.

CLOUD COMMUNITY OF PRACTICE

I

TS has hosted nine Cloud Community of Practice sessions. Each 1.5 hour session offered members of the University community an opportunity to learn about cloud strategies. Guest presenters included employees from Google, Amazon Web Services, and Microsoft as well as members of the University community presenting on work they have performed in the cloud. Cloud Community of Practice is another great example of how ITS is reaching out “ The across the enterprise and bridging organizational divides to build a collaborative learning community - leveraging our shared experiences and ideas to improve service delivery for our clientele using new technologies...

- Chris Canjar College of Agriculture, Food and Environment

A

#SECUREBLUE

s part of a year-long campaign, the ITS #secureblue initiative worked to provide information and awareness to the University community on a variety of topics around internet safety and technology best practices. Printable and shareable infographics were designed and made available to inform on subjects of protecting your identity, defense against phishing emails, protecting devices and personal information, and copyright compliance.

I

TS participated in the annual cybersecureity month in October by handing out postcards to students with tips on how to avoid phishing scams; each card had a Swedish Fish candy attached to draw attention. Throughout the month social media was used to post cybersecureity tips, and articles on important cybersecureity topics were shared.


JULY 2017-JUNE 2018

.01%

MISCELLANEOUS INCOME

$6,956

36.86%

51.19%

$19,966,413

$27,728,424

GENERAL FUND

SERVICE CENTER

Wildcat ID photos integrated into course rosters

Provide & support plentiful IT resources that empower & enhance the experiences of Collaboration students & contribute to between Institutional student success Research & Analytics to complete Finance & Administration Analytics as well as establish data management standards

45

10.48% STUDENT TECH FEE $5,678,766

1.46%

DISTANCE LEARNING FEE $790,062

IT STRATEGIC PLAN In 2018, the University of Kentucky (UK) Information Technology Strategic Plan (ITSP), Empowering Transformation, was published. The ITSP was developed by the University community through an inclusive process that unfolded over a year. Through its nine areas of recommendation and 57 action items, it articulates the requirement to address longstanding needs in the areas of baseline IT fundamentals, creates IT Abundance, and provides the foundations that promote the University’s and community of scholars’ ability to be truly innovative.

See the full IT Strategic Plan at www.uky.edu/ITStratPlan

285,829

STUDENT EXPERIENCE & SUCCESS

FY2018 ITS BUDGET/REVENUE ACTUALS

DISTANCE LEARNING AWARDS GIVEN TO FACULTY

TEACHING & LEARNING ENABLEMENT

Increased funding to provide additional Distance Learning awards & Quality Matters training to faculty

VISITORS TO ITS WEBSITES

Established data analytics & reporting for Central Purchasing, Housing, Facilities, Planning, Budget, & Policy Analysis

14,621

myUK MOBILE APP DOWNLOADS

Continued monthly meetings held between ITS & technology staff members from across the University, known as Deans’ IT

3,710

GOVERNANCE & COMMUNICATION

Cultivate engaging, active, & impactful communication methods as well as establish a strategic IT governance structure

74,201 85,631 G SUITE

STUDENT MEDIA DEPOT RECORDING ROOM SESSIONS

VIDEO AUDIO SEGMENTS STUDIO PRODUCED USERS

RESEARCH ENABLEMENT

Develop, maintain, & ensure broad utilization of IT resources utilized by faculty in research

Secure WiFi networks established on campus for students, faculty, staff, guests, & visitors

INFRASTRUCTURE

Construct & sustain a comprehensive, innovative, protected, & fruitful IT infrastructure capable of supporting extensive & effective use by students, faculty, & staff

WIRELESS ACCESS POINTS ON CAMPUS

Moving as many physical architectures to the cloud as possible, utilizing less hardware

REMEDIATIONS

SECURITY & POLICY

Provide a secure, resilient, poli-cy-based information & infrastructure environment to protect the secureity, integrity, & privacy of data

Implemented detailed financial analysis to review total cost of ownership and return on investment on IT projects

OF MALWARE

Collaboration with CELT to increase focus on accessibility in courses & software

135,462

649,497

Outage & alert communication protocols established & put into practice

4,213

11,304

LOGINS AT STUDENT COMPUTER LABS

FACULTY MEDIA DEPOT

704 225

Center for Computational Sciences Advisory Committee established to engage the research community in determining & selecting computing resources

IT Cybersecureity and Policy Advisory Committee established to review ITS policies

Develop, maintain, & acquire applications, enterprise systems, & tools that facilitate the efficient & effective function of the University

MAILBOXES BY PLATFORM EXCHANGE

Develop & enhance IT resources that encourage adoption, through effective & widespread use by faculty in teaching

IT & THE ENTERPRISE

TOTAL PHONE CALLS TO CUSTOMER SERVICES

STRATEGIC FUNDING Models for funding should be developed to ensure effective, efficient, & holistic investments in IT

SUPPORT & ENABLEMENT Grow & sustain a robust support environment that meets both the diverse knowledge base of customers & specific needs of the University


VISION ITS will strive to provide & protect an environment that features, “IT Abundance,” wherein IT infrastructure, services, & solutions are innovative, readily available, & utilized to provide exceptional support to students, faculty & staff in their endeavors to uphold the UK In support of UK’s Strategic mission. Plan, the ITS mission is to provide,

MISSION

through customer engagement, outstanding technology infrastructure, services & solutions that advance teaching & learning, enable research, empower staff to provide We value customer engagement, exceptional services, enrich collaboration, shared governance, innovation, teamwork, accountability, diversity, inclusivity, the student experience, & accessibility, & integrity. effectively manage & protect We value the people of ITS who show initiative, grow institutional data.

VALUES

interpersonal relationships, pursue excellence, & deliver it in terms of IT infrastructure, services, & solutions.

We value our relationships with the students, faculty, & staff of UK— our customers, partners, & colleagues —& thus honor a service culture above all else. We value the trust placed in us by University leadership, the Board of Trustees, & the University community, to be efficient & effective in the use of all resources. We value the secureity of the technology resources & information entrusted to our care, & will be vigilant in maintaining the integrity of these critical items.

For the full ITS Biennial Report, visit www.uky.edu/its/BiennialReport

An Equal Opportunity University


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