Customer Support & Enterprise Service Management
Customer Support & Enterprise Service Management is the public face of ITS, providing customers with an entry point to the technology needed for academic and professional success. When students, faculty, and staff are faced with technology issues, they can reach out to our division for the help they need. For a wide variety of technologies such as application issues, classroom A/V connections, and desktop hardware, our services will help our customers better navigate technology.
From the Tech Help Center
- Software Downloads
- UK's centralized portal for enterprise software
- TeamViewer
- Screen sharing software
- Echo 360 Classrooms
- Classes capable of Echo 360 capture
Customer Services
Customer Services provides a single point of contact for the technological needs of students, faculty, staff and alumni. Customer Services supports the overall strategic goals of ITS by assisting with the knowledge and tools for success with any information technology at the University Of Kentucky. This site contains many self-help topics or you may contact Customer Services for additional assistance.
Classroom & AV Support
Classroom & AV Support provides support classroom equipment for the University. They provide audio visual equipment for special events, such as continuing education programs, professional association meetings, and other University related functions on campus.
IT Field Services
IT Field Services are an accredited team of IT Professionals that serves customers by provision and support of desktop and mobile computing needs and server resources. They provide consultation services ranging from answering everyday questions to working with vendors for specialized IT needs. Additionally, they aim to make their customer’s IT spend predictable through metrics and help plan years ahead. Through these services, IT Field Services looks to prevent issues before they occur.
Student Technology Services
Part of the Smart Campus initiative, the Student Technology Services team provides support and training on multimedia technology for student use. Through computer lab support, including specialized labs like the Student Media Depot @ The Hub, this team provides equipment for students’ development of their academic media projects.
Programming
This team consists of software design and development professionals. They support purchased applications, build and maintain custom desktop and web applications, reports using tools ranging from Tableau to Excel targeting systems like SAP, configure systems like Drupal Content Management and play a key role in system architecture and maintenance. The Programming team assists university departments with planning and implementation of their custom application needs and provide long term support once deployed.
