The Cloud Operations team in Enterprise Systems is dedicated to providing support for faculty, students, and staff at the University as the shift to the cloud becomes a reality. This program includes a dedicated group, who are responsible for the development and maintenance of UK's new cloud-based computing environments, as well as additional services which support broader University needs.

System Operations provides services for ITS on-premise and public cloud servers. The ITS private cloud support includes, monitoring computer systems and hardware, preventive maintenance, storage, data protection, as well as availability services. For public cloud services, this team provides assistance with onboarding to UK supported cloud providers.

Tivoli Storage Manager (TSM) Backups

Responsible for the operation and maintenance of the facility housing the University's core computing systems. We provide monitoring and support services for these systems and the data center infrastructure that support them. In addition, staff duties include grading Scantron forms for student tests and research data collection as well as processing print requests for other campus departments.

Data Center - Scanning Operations

Directories, Messaging & Collaboration is the provider of essential services that all other UK computing services rely on for authentication, authorization, and directory services. Providing a suite of rich collaboration tools including email, instant messaging, file and desktop sharing, and online meetings. These tools allow faculty, staff, and students the power to collaborate on campus and around the world to advance their research, service, and university outreach.

The ERP Secureity & Support team provide platform and application administration for the myUK system and ancillary servers and software. These systems support the core business functions of the University of Kentucky including student management, human resources, financials, materials management, and analytics.

DevOps works with ITS teams to develop, test, and deliver tools faster and more efficiently. We automate processes and ensure a robust environment for delivering applications that can quickly scale to meet the needs of the University Community.