Moved house this week. This means lots of call centre experiences. How to have better ones… Investigate complaints boards, frequent flyer forums and Tripadvisor to see if other people have had the same issue. Sometimes, you can get a quick tip or have information for the operator on how to solve the problem or be told who the best contact is. If it is clear that no one else has had success using a particular route, then do not waste your time duplicating fruitless efforts Learn how that…

Panago Pizza Call Centre commercial interior project by Cutler

dhk has developed a new call center and office design for Merchants' iiNet operations in Cape Town, South Africa.

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Is your call center design draining performance and profits? We highlight the three call centers to inspire you and your customer service team.

Introducing modern call center cubicles into your office can help welcome your employees back in safety. With the importance of community to agent performance, in-person work needs to be a rising priority.

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Global customer contact management company Sykes Enterprises, Inc. has recently opened a new call center at the company's Lakeland, Fla campus. Designed by Gresham, Smith and Partners, the new environment is meant to improve the call center experience by focusing on collaboration, wellness, and staff efficiency.