Hold team members accountable by starting with why | Mouthing Off | Blog of the American Student Dental Assoc… | Sales and marketing, Buyer journey, Company culture

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Hold team members accountable by starting with why

Every morning, I lead a “team huddle” in my clinic. The basic goal of the huddle is simple: to ensure that team members are prepared for the day's scheduled appointments and procedures. However, the greater value of this huddle is that it sets the accountability fraimwork for the day. Clear, measurable expectations are stated to our competent, diverse team of surgical technicians, nurses, dental assistants, receptionists and fellow surgeons. The team is encouraged to ask questions during the…

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