getReply Review
What is getReply?
getReply is a multi-channel, web-based customer service software which helps you offer customer support through multiple channels including voice, email, live chat, Twitter, Facebook, knowledge base, and contact forms. The vendor’s idea is to involve the whole company in providing customer support.
You can use customer service games to add a fun atmosphere to the workplace and boost the motivation level of your agents who can earn badges while helping customers. getReply helps you learn where and how your customers live online. Use the conversation history feature to ensure the customer does not have to repeat themselves.
Store all customer information in a single place where it can be easily accessed. You can create a forum inside the self-service portal to help the user community serve themselves. The portal can also be used to share knowledge with company workers as well as with customers.
You can export stats to Excel. Finally, getReply smoothly integrates with leading business apps to boost your productivity.
Show MoreOverview of getReply Benefits
getReply is a simple customer support software that helps you respond quickly to your clients, while keeping your work tidy. You can organize your company by creating departments by service, by function, and by customers. Get answers from an expert by easily transferring tickets to appropriate departments. Share your progress with team members by adding notes to conversations.
You can use the built-in instant messaging feature to improve internal communication. Avoid collision by tracking in real time who is viewing and replying to a ticket. You can even see what your colleague is replying in real time. Define service levels by ensuring you reply to customer requests within one hour. Get notifications when offline.
You can save time with pre-defined answers. Ensure effective email usage by using the shared inbox. Reply to tweets from any of your linked Twitter accounts. Put a contact form on your website to make it easy for your customers to contact you. You can offer real time help by putting a chat button on your website. Reply to Facebook posts on your fan page and through private messages.
getReply enables you to deliver excellent phone support. Listen to your customers by getting their feedback on your support quality. Discover what your customers want and measure customer satisfaction. Use quick summary reports to analyze, evaluate, and improve your support operations. Break down summaries by department and analyze in detail. You can offer 24/7 support with a self-service portal where you can publish your company knowledge and build a user community.
Show MoreOverview of getReply Features
- Analytics
- Automatic ticket distribution
- Automation (time and event based rules)
- Departments, tags, and filters
- Easy-to-use interface
- Gamification
- Help center
- Hybrid tickets
- Intelligent spam filter
- Knowledge base
- Live chat
- Mobile ready
- Multichannel support (voice, email, live chat, Facebook, and Twitter)
- Multilingual
- Service-level Agreement (SLA)
- Ticketing system
- Twilio voice integration
- Unlimited agents
getReply Position In Our Categories
Knowing that businesses have their own business-related demands, it is practical that they abstain from choosing a one-size-fits-all, ideal business application. Just the same, it is difficult to try to come across such an app even among recognizable software systems. The correct thing to undertake should be to take note of the various main aspects that need analysis including major features, packages, technical skill ability of the users, organizational size, etc. After which, you should do your research systematically. Go over some getReply evaluations and explore each of the software programs in your list in detail. Such all-encompassing research makes sure you avoid poorly fit software products and select the system which provides all the features your company requires to achieve growth.
Position of getReply in our main categories:
TOP
500
getReply is one of the top 500 Customer Support Software products
Since each enterprise has specific business needs, it is prudent for them to abstain from searching for a one-size-fits-all perfect software application. Needless to say, it would be pointless to try to find such a system even among market-leading software solutions. The smart thing to do would be to jot down the various essential factors that need consideration such as main features, budget, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some getReply Live Chat Software reviews and investigate each of the other apps in your shortlist in detail. Such in-depth research can make certain you discard ill-fitting systems and zero in on the solution that presents all the features you need for business success.
How Much Does getReply Cost?
getReply Pricing Plans:
Free Trial
Up to 100 replies/month
Free
getReply
3¢ per reply
What are getReply pricing details?
getReply Pricing Plans:
Free Trial
Up to 100 replies/month
Free
getReply
3¢ per reply
The pricing for getReply is 3¢ per reply to customer’s question. The service is free for up to 100 replies/month.
Features offered include:
- Unlimited agents
- Unlimited features
- Unlimited contacts
- You can cancel at any time
- 24/7 support (email, live chat)
User Satisfaction
Positive Social Media Mentions
9
Negative Social Media Mentions
0
We know that when you decide to purchase a Live Chat Software it’s vital not only to find out how experts evaluate it in their reviews, but also to discover if the real clients and enterprises that bought it are actually satisfied with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and getReply reviews across a wide array of social media sites. The information is then displayed in an easy to digest way indicating how many clients had positive and negative experience with getReply. With that information at hand you should be prepared to make an informed buying choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for getReply?
getReply integrates with the following business apps:
- 3DCart
- Artinic
- Adobe Business Catalyst
- AWeber
- CS-Cart
- Drupal
- Expression Engine
- GetResponse
- Highrise
- Joomla
- Weebly
- MailChimp
- Magento Go
- Nicereply
- Opencart
- PrestaShop
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