PROS: My favorite thing about this software is that it allows us to browse our website with the customer. We can see where the customer is on our website. With this feature, it's easier to extend assistance. The software is also pretty easy to learn.

CONS: Customizing rules is the only issue I have with this software. You have to go through a lot of processes if you want to do it.

PROS: I love the feature where we can have multiple chat boxes opened simultaneously.

CONS: I like it but they could add more features for us to use.

PROS: I love that the software provides continuous support for users. I found the Connection Area really useful its basically a portal for articles that give pro-tips to improve user experience.

CONS: I'm pretty satisfied with this app. I can't think of anything I dislike about it.

PROS: I particularly love the functional and responsive chat feature where I can talk with multiple people at the same time, get notified immediately when someone drops a message, and be able to view the page where the customer is on. I can actually do a lot of essential tasks needed for my work through this app. This includes monitoring our website traffic and tracking locations where visitors mostly come from. This info can be used later on to improve our strategic plans.

CONS: This product addresses everything we need as a company in terms of customer service. It works well, worth the price, and definitely the perfect app for customer support. I wouldn't change a thing.

PROS: The app's interface is a strong suit. It's easier to use and customize based on the needs of your business.

CONS: Sometimes we and the customers experience lags while using the system.

PROS: I love that this app can track the activities and movements of the visitors to our website. This way we could understand visitor behavior more, adjust our techniques, and improve sales.

CONS: The app doesn't allow us to label chats according to the level of priorities. We have to deal with the chats chronologically since we cannot prioritize.

PROS: The app is uncomplicated and beginner-friendly. I was able to master using it in no time.

CONS: The chat alert tones bother me. It's a little startling for me.

PROS: Client support is the best advantage of this product. Aside from that, the app definitely eases our customer relations processes. It's customizable and has a really simple interface.

CONS: Honestly, we don't have any issues with this app.

PROS: I can conveniently connect with our customers. The app is easy to use, and I've never experienced issues with connectivity at all.

CONS: While it is a generally good app, I think it will be better if it allows us to customize fields to make it more like our brand.

PROS: I love how the app neatly organizes different chats and customers. It allows us to sort information through color schemes. It makes it easier for me to track and get in touch with the people I'm talking with.

CONS: The export chat feature doesn't work sometimes and the client emotion reader is not that accurate. It sometimes interprets words negatively.

PROS: Through this software, we are able to understand our customers better. The app allows us to plan campaigns that would appeal to all our customers by letting us see both positive and negative customer assessments.

CONS: Nothing about this app disappoints us.

PROS: This app addresses certain needs of our business through its chat feature. We use it for online customer service and sales support. It helped us streamline our reporting and monitoring processes.

CONS: Although it's functioning well, displaying chats can still be improved. I don't like the layout.

PROS: The live chat feature is a hit to our customers. It's really helpful for both customer and admin sides. We can also manage our agents within the app.

CONS: Managing queues is tricky. You have to do a lot of manual set up for it to turn on and off automatically.

PROS: The best part of using this product is the team behind their customer support! Addressed concerns right away. Really helpful.

CONS: The app can still be improved if it allows us to customize fields and download and send chat transcripts.