ReachOut Suite Review
What is ReachOut Suite?
ReachOut Suite is a cloud-based field service management tool designed to simplify and centralize field technicians, their tasks, schedules, reporting, and more.
It integrates field service management and ticket management into a unified platform, making it easy for businesses in the field services industry to manage and address customer requests, work orders, jobs, as well as keep their field technicians informed, updated, and well equipped so they can deliver high-quality service to their clients.
With ReachOut Suite, businesses can easily cater to the needs and requests of their customers, stay on top of their field technicians’ schedule, routes, and reports, and gather/store information even if they are offline.
Show MoreOverview of ReachOut Suite Benefits
ReachOut Suite gives you a solution that helps you attain and maintain absolute control over your customers’ tickets and your field technicians’ schedule. The software makes it easy for you to stay on top of your customers’ requests with its state of the art cloud-based control center where all customer information is stored and accessed. You and your team can instantly see what your customer need and how you can address their requests.
With a few clicks, you can easily view your field technicians’ roster and see who’s available, who’s nearest, and who’s the most qualified to provide professional service and expertise. You can easily assign tasks to your field technicians and send them on their way. As they can access all customer details, they will know what to do once they get to the location.
From a centralized dashboard, you can see the progress of your field technicians’ tasks. You can also view their status and location in real-time via GPS and monitor their to-dos and tick out their accomplished tasks with Kanban boards.
Once work is done, you can collate all data from customers and field technicians, such as time spent for service, arrival, and more. With ReachOut, you can send quotes and invoices to your clients directly.
ReachOut doesn’t require you and your team to be programming savvy. It comes with an easy to use interface that is optimized for both desktop and mobile platforms. That means you can manage your operations remotely, whether at the office or somewhere else using your mobile device.
Show MoreOverview of ReachOut Suite Features
- Field Service Management
What Problems Will ReachOut Suite Solve?
1. Many small business owners want to expand their business, but waste many hours finding and assigning the right technicians at the right place and time. ReachOutSuite provides real-time location updates and job status updates from staff on the move. Staff receives notifications via their mobile app and can see the latest plan for the day at any given time- ensuring that they are at the right place at the right time. User-friendly drag and drop interface makes it easy to assign jobs.1. Many small business owners want to expand their business, but waste many hours finding and assigning the right technicians at the right place and time. ReachOutSuite also provides real-time location updates and job status updates from staff on the move. Staff receives notifications via their mobile app and can see the latest plan for the day at any given time- ensuring that they are at the right place at the right time. User-friendly drag and drop interface makes it easy to assign jobs.
2. If you have contractors visiting customers across the state on any given day, it can be quite hard to make sure that their work is of the best quality. You cannot physically inspect every job, and traveling to inspect a few jobs means more expenses on your end. With ReachOutSuite, you can get photos from the site with GPS and timestamp. You can review every job performed by your team, without having to go to the site. Review photos for pre-work, in process, and finished work- and provide timely feedback to your team. Understand which contractors are performing well, and who needs improvement. Conduct customer feedback surveys to gain insight into potential issues.
3. Businesses that conduct inspections require a lot of time and effort, printing, collating and processing paper forms. This tedious work is a sunk cost that does not add significant value to the core business. ReachOutSuite enhances team productivity immediately through easy-to-use and customizable electronic forms. Your staff fills the form onsite (adding photos, estimates, signatures and more), with information available to the back office immediately. Advanced features like compliance percentage calculations and form logic can further save time, helping you get more done with fewer people.
ReachOut Suite Position In Our Categories
Bearing in mind companies have distinctive business requirements, it is only practical that they steer clear of going for an all-encompassing, “perfect” software. Still, it is almost impossible to chance on such a software solution even among popular software systems. The better step to do should be to take note of the varied vital aspects which demand careful thought such as critical features, costing, technical skill levels of staff, business size, etc. After which, you should conduct your product research exhaustively. Read these ReachOut Suite evaluations and scrutinize each of the software options in your list in detail. Such all-encompassing research makes sure you take out unfit software solutions and select the system that provides all the features your company requires.
Position of ReachOut Suite in our main categories:
TOP
500
ReachOut Suite is one of the top 500 Project Management Software products
Enterprises have diverse needs and requirements and no software application can be perfect in such a situation. It is useless to try to find an ideal out-of-the-box software app that fulfills all your business wants. The smart thing to do would be to customize the solution for your special needs, employee skill levels, finances, and other aspects. For these reasons, do not hurry and invest in well-publicized popular applications. Though these may be widely used, they may not be the ideal fit for your particular requirements. Do your research, look into each short-listed application in detail, read a few ReachOut Suite Field Service Management Software - FSM reviews, call the seller for clarifications, and finally settle for the app that presents what you want.
How Much Does ReachOut Suite Cost?
ReachOut Suite Pricing Plans:
Free Trial
Free
$0/user/month
Standard
$9/user/month
Premium
$15/user/month
Ultimate
$25/user/month
Enterprise
Contact vendor
What are ReachOut Suite pricing details?
ReachOut Suite Pricing Plans:
Free Trial
Free
$0/user/month
Standard
$9/user/month
Premium
$15/user/month
Ultimate
$25/user/month
Enterprise
Contact vendor
ReachOut has the following plans:
Free – $0
- 25 jobs
- Calendar
- Work Order
- Inspection
- Technician Tracking
- Mobile App
- Invoices & Quotes
- Standard Forms
Standard – $9/user/month
- 250 jobs
- Business Email
- Job Templates
- Teams
- Parts Inventory
- Recurring Jobs
- Map View
- Route Optimization
- Customized Job Reports
Premium – $15/user/month
- Unlimited jobs
- Job Creation from Mobile App
- Anytime Image Capture & Tagging
- Multi-agent Work Orders
- Job Revision
- Custom Reports
Ultimate – $25/user/month
- Unlimited jobs
- Customer Hub
- Open APIs
- Third-party Integrations
- Dedicated Account Manager
Enterprise – by quote
- Unlimited jobs
- Styled forms
- White labeling
- Customizations
- Separate cloud hosting
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you make a decision to get a Field Service Management Software - FSM it’s crucial not only to see how experts evaluate it in their reviews, but also to find out if the actual clients and enterprises that use it are genuinely happy with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and ReachOut Suite reviews across a vast array of social media sites. The information is then displayed in a simple to understand format revealing how many clients had positive and negative experience with ReachOut Suite. With that information at hand you will be ready to make an informed buying decision that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ReachOut Suite?
Quickbooks
Xero
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