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400 Contact Customer Support : BMC Support

Contact Customer Support

Select the option most applicable to your query:

To delete your Springer Nature account(s) refer to our Account Deletion page for required information in order to process your request.


Our Customer Support teams can assist you by email in any of the following languages: English, German, Japanese, Chinese (Traditional and Modern), Portuguese (European and Latin American), Spanish (European and Latin American), French, Dutch and Turkish.


For Editorial, Sales, other departments and phone numbers refer to Additional Contact Information.


Publishing Support

Open Access

You can also chat with our Open Research support team on the BMC support portal.


General

  • Telephone (available 24/7 unless stated). Note: We are unable to handle phone inquiries regarding submission status. Please refer to Find submission status of your article / manuscript.
    • Americas: +1 800 777 4643 (option 2 for books or 3 for journals)
    • Rest of World: +49 6221 345 0 (option 1) or +44 (0)800 260 5666
    • German language support, 09:00 to 17:00 CET Monday to Friday: +49 6221 345 0 (option 2)

For finance queries relating to royalties email [email protected]


Institutional Support

Visit the Librarian Portal to make sure your patrons have access to the content and tools they need. 

If you require pricing information for a particular product, please use our quote request form.


Journal and Subscription Customers

  • Telephone (available 24/7 unless stated)
    • Americas: +1 800 777 4643 (option 3)
    • Rest of World: +49 6221 345 0 (option 1) or +44 (0)800 260 5666
    • German language support, 09:00 to 17:00 CET Monday to Friday: +49 6221 345 0 (option 2)

For Scientific American queries please contact [email protected]


Book Customers

  • Telephone (available 24/7 unless stated)
    • Americas: +1 800 777 4643 (option 2)
    • Rest of World: +49 6221 345 0 (option 1)
    • German language support, 09:00 to 17:00 CET Monday to Friday: +49 6221 345 0 (option 2)

Additional Contact Information

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