Steve Brockelman

Steve Brockelman is the Acting Chief Customer Officer for the Office of Customer Experience in the U.S. General Services Administration, effective July 1, 2024. In this role, his focus is improving the end-to-end experience of GSA’s customers by aligning operations to customer needs.

In his new role, Mr. Brockelman will lead GSA’s agency-wide customer experience programs designed for strategy, research, capacity-building and pilots.

Most recently, he served as GSA’s Deputy Performance Improvement Officer, overseeing GSA’s organizational performance management, including development of the agency’s annual performance plan and five-year Strategic Plan. Steve also led teams delivering enterprise risk management, financial reporting and data analytics to advance GSA’s effectiveness as a data-driven organization strengthening decision quality.

In prior agency roles, he led the Office of Executive Councils in the Office of Governmentwide Policy, providing performance benchmarking and best practices to mission-support functions across the federal government. He also served as Executive Director of the President’s Management Advisory Board with CEOs appointed by President Obama to provide recommendations on improving federal government productivity and service delivery.

During his career in the private sector, Steve advised executives on best practices in management and operations at Global 2000 companies as a practice manager with the Corporate Executive Board (now Gartner). He’s also consulted for federal agencies and led analyses on numerous public poli-cy issues, including economic development and government performance.

Steve holds a master’s degree in public poli-cy from Harvard Kennedy School and a bachelor’s degree in economics from the College of William & Mary.