Contact Information - Unemployment Insurance
The Maryland Division of Unemployment Insurance (the Division) offers several ways for claimants (a claimant refers to an individual who submits a claim for unemployment insurance benefits) to ask questions about their UI claims and the UI process.
Online BEACON UI System
You can complete several UI tasks, including filing an initial claim and weekly claim certifications, in the online BEACON UI system, which is available 24/7.
To learn more, see the BEACON System Overview webpage.Claims Agent
If you wish to:
- file an initial claim by phone; or,
- ask a question(s) about an existing claim;
call 667-207-6520.
Claims agents are available from 8:00 a.m. to 4:00 p.m., Monday through Friday. Hours may be modified during holidays.Español
Solicitud de beneficios del desempleo para la población de hable español 301-313-8000 o 1-667-207-6520
Interactive Voice Response (IVR) Phone System
You may use the automated IVR system to file your weekly claim certification, reset your PIN, or check your payment status.
To connect with the IVR, available 24/7, call 410-949-0022 (if calling from the Baltimore area or out of state) or 800-827-4839 (calling from Maryland but outside of the Baltimore area - 800-827-4839), toll free.
Maryland Relay
This service allows individuals with certain disabilities (deafness, DeafBlindness, hearing loss, difficulty speaking, limited mobility, or cognitive difficulty) to communicate using a standard telephone.
For Maryland Relay, dial 711. Please provide the Maryland Relay operator with the following phone number to reach the Division: 1-667-401-4647.
See the Accommodation Information and Resources webpage or the Maryland Relay FAQS to learn more.
Ombudsman Inquiry Form
To submit an inquiry about a claim and reach the UI Ombudsman, please fill out the Ombudsman Inquiry Form and e-mail it to ui.ombudsman@maryland.gov.
Virtual Kiosk Services by Appointment
The Division is offering limited virtual kiosk appointments to take questions about UI claims. To schedule an appointment, call a claims agent at 667-207-6520 (Monday to Friday, 8:00 a.m. to 4:00 p.m.).
Please ensure that at the time of your appointment, you are in a location where you will not be interrupted and that you have access to BEACON.