Updated contact information
Electric and gas customers can now dial the same number to reach our Contact Center—our emergency numbers haven’t changed. We also have a new, easier-to-remember texting number.
New centralized number to reach our Contact Center, report an electric outage or get help managing your bill: 1-855-743-1101
New texting number to report an outage, check your outage status or get your account balance: 743674 (RIEMSG)
Online profile changes
Many account features now require you to set up an online web profile. If you have an existing profile, don’t worry—all you need to do is reset your password when you log in for the first time.
Payment & billing process changes
Some of our payment options have changed. Log into or set up an online profile to ensure your payments and billing enrollments continue uninterrupted.
New bill design
We’ve streamlined our bill—based on your feedback—to help you better understand your usage charges and the benefits available to you.
One centralized experience
Rather than having to visit separate login pages, residential and business customers are now able to log in using the same page.
Budget Billing plan changes
Budget Billing Plan customers who use a supplier other than Rhode Island Energy for their electricity will likely see adjustments in their supply costs the first three months of transitioning to the new system, providing more accuracy for Budget Billing Plans.
Changes for Contractors/Builders
We’ve updated our Connections Portals for contractors and builders. Visit the sites below to learn more about the changes.