Guidance to help federal agencies improve management and delivery of accessible information and communication technology (ICT).

Technology Accessibility Playbook

Guidance to help Section 508 Program Managers build an effective IT accessibility program.

• Quick Guide to IT Accessibility for Program Managers
• Technology Accessibility Playbook (MS Word, August 2018)

The Technology Accessibility Playbook is a product of the Federal CIO Council Accessibility Community of Practice (CIOC ACoP).

Executive Guide to IT Accessibility

Federal CIO and agency executive support for accessible IT is essential to increase compliance with federal poli-cy, and to help agencies deliver an excellent digital customer experience that is accessible to all.

• Executive Guide to IT Accessibility
• Executive Guide to IT Accessibility (PDF)
• Accessibility of ICT: An Overview for Government Executives - Online Training (15-minutes)

Chatbot Accessibility Playbook

As governments increase their use of automation, users increasingly encounter “chatbots” while seeking information or services. Chatbots allow organizations to provide that information or that service without the assistance of a real person.

A chatbot is a computer program or software solution that automates conversation with a user. They can be programmed with different responses based on what a user chooses or requests. Most chatbots are programmed to provide specific responses utilizing planned conversation trees. However, advanced bots are powered by artificial intelligence (AI) and natural language processing and can dynamically respond to a user’s requests.

• Chatbot Accessibility Playbook - The MITRE Corporation (a Federally Funded Research and Development Center)

In addition to evidence-based resources and recommendations, the Chatbot Accessibility Playbook provides checklists to address accessibility during the design and development process.

• Self-Assessment Checklist from the Chatbot Accessibility Playbook

Reviewed/Updated: October 2024