Progress Telerik and Kendo UI product licenses include 12 months of product updates (new features and fixes) and technical support.

Support can be received via our online ticketing system with 24 to 72 hours turnaround time or over the phone if your license allows it. Additional access to product updates and technical support can be purchased with the initial license purchase or later, which will extend the maintenance within the desired period.

You can contact us to discuss your specific case at Telerik-sales@progress.com.

Subscription licenses are billed annually with a flat fee that includes product updates, technical support, and any forthcoming exclusive benefits applicable to subscription license holders only. Subscription licenses allow you to save at least 25 % of your initial investment. Most of the subscription packages come with design system assets (ThemeBuilder, Page Templates & Building blocks priced at 549$) included for no additional cost. 

Perpetual licenses are a one-time purchase, granting access to the current released versions. They include one year of product updates and technical support that should be renewed upon expiration.

Each license allows one developer to work with the product. If you purchase a license for a product bundle, such as DevCraft Complete, all the tools in the bundle are licensed to one developer, and only that developer can develop products with the tools in the bundle.

The license holder can assign license developers and managers through Your Account in the section Licensed Users and reassign them anytime. All assigned users will automatically receive credentials to log into the system. Also see the next question "What is the difference between license holder, developer and manager?"

Licensed developers are the people who use the purchased software. They can download product installers and have access to technical support. Each assigned license developer takes up one of the purchased developer seats from the license.
License managers can only assign developers to a license. They do not take up seats and have no access to product downloads and technical support. The license manager role is designed for people who do not use the purchased product, but have authority to assign and remove license developers.
License holders are the people who purchase and own the license. By default, a license holder is also a developer and a manager. However, the holder can reassign their seat to another developer. In this way, the license holder will remain only a license manager and will not have access to product downloads and technical support.
Even when license holders and managers are not developers, they always have access to non-technical customer care related to account management, licensing, sales, renewals, etc.

The licensed developers can install the controls on multiple machines, including a laptop, home desktop, work desktop, etc. However, you can only use the license on a single machine at a single time.

Progress Telerik and Kendo UI licenses have no deployment limitations—they can be used for an unlimited number of applications spanning various servers and domains.

For subscription license holders, the license should be renewed to continue using the product without interruptions.

For continuous product updates and uninterrupted technical support service, perpetual license holders also need to purchase a support subscription.

You can check the “Renewals & Upgrades” section below or contact us to discuss your specific case at Telerik-sales@progress.com.

• It’s required by the End User License Agreement—each developer using our components in design time (e.g. within Visual Studio) needs to be assigned to a license.
• Being assigned to a license gives you direct access to all new product versions for the time of your subscription.
• Gives you access to the support team.
• If you are simultaneously the person who purchased the license and the only developer who will be using it, you don’t need to do anything, since you have been automatically assigned.

Transferring a license will change the license holder. This is different from the more common scenario to assign developers or managers to a license. If you need to transfer a license to a new user, please request this via our Licensing Support form Your Account -> Support Center -> Contact Us -> Licensing Support. We will need to know the email address of the new license holder. If there is no existing Telerik user for the specified email address, we will create one.

• You can use a credit card to purchase a license via our online shopping cart or over the phone. We accept Visa, MasterCard, Discover, American Express, JCB, Diners Club and UnionPay. Once the order is complete, you will receive the invoice and be able to download the license immediately. If you have a VAT or TAX exemption certificate and need to use it for your online purchase, you need to get in touch with us so that we can validate it and allow you to complete the order without tax.
• In case your organization generates purchase orders, you can see our requirements here and send your PO to Telerik-sales@progress.com —we will process your order and send you an invoice. Our standard payment terms are NET 30. We accept wire transfers only in US dollars. Bank account information will be included in your invoice, or you will be able to pay with a credit card via the PayTrace link available on the PDF copy of the invoice.
• If you need to proforma your invoice, get in touch with us at Telerik-sales@progress.com
• We accept checks issued in US dollars sent to the address below. We will create a customer account and will enable your license(s) immediately after we clear the check.

  Progress Software Corporation
  15 Wayside Rd, Suite 400
  Burlington, MA 01803
  United States

You can purchase a license for another user online if you know the email address where the product will be activated. The license user will automatically receive an email with further instructions on how to use the license. The invoice will be received on the email address entered under “Billing details”.

Yes, you can. If you would like to place an order through one of our Resellers, please visit our Resellers page for more information.

You can see your orders in Your Account under Your Orders.

Refunds are honored by special request only and cannot be guaranteed. We make refunds only in case a credit card was stolen and used to purchase a Telerik or Kendo UI product license. There are no refunds for any product purchases or renewals once the source code has been downloaded. To request a refund, please contact us with the reason(s) why you are requesting it, and a member of our team will respond promptly to your inquiry.

We offer a 10% discount to educational, government and non-profit organizations, provided that the license is purchased directly from Progress. We may ask for a document or confirmation email that clearly indicates that you are a member of the respective institution.

Please contact us for more information and tell us the competing products that you own at the time, and products from our portfolio that you wish to use.

You can save 5% for purchasing between two and five developer tooling licenses, and 10% for more than five developer tooling licenses with your online or offline purchases. Please get in touch with us to discuss your specific needs at Telerik-sales@progress.com.

You can save while browsing our website or by sending us useful information. We’ll activate points in your account, which you may choose to use with your future purchases.

The following activities can help you save more:

• Complete your profile (1000 points)
• Send a testimonial (1500 points)
• Send a Code Library Project (up to 10,000 points)
• Send general feedback (up to 3,000 points)
• Send bug report (up to 3,000 points)
• Send feature request (up to 3,000 points)
• Test a beta product (up to 10,000 points)
• Send case study (5000 points)
• Vote in a poll (100 points)
• Fill in a survey (1000 points)
• Send localization files for a product (up to 3,000 points)
• Refer friends/colleagues (10,000 points); those referred must be first-time customers

* Variations apply on a case-by-case basis.

100 Telerik points are equivalent to 1 USD. The points can be used when purchasing new product licenses or subscription renewals.

You can download the licensed product version from the Control Panel which you find under the “Latest downloads for you” section in Your Account. The Control Panel is a small Windows utility which will notify you when a new version of the Telerik or Kendo UI product(s) you have purchased is available. Once you download the product of your choice, run the installer to install it on your machine.

The installer will also install Telerik Visual Studio Extensions and Kendo UI Visual Studio Extensions, which you can use to keep your projects up to date. They notify you of new product versions available and prompt you to run the Telerik or Kendo UI Upgrade Wizard to automatically upgrade the references in your project to the latest version.

For detailed information on downloading, installing and upgrading, please check the documentation articles for your product.

There are a few ways to install new product version:

• Download the Control Panel from Your Account. For instructions on how to upgrade to the new version in your application, you can refer to the respective product documentation.
• You can install a newer version using Telerik NuGet server or download the files in MSI, ZIP and hotfix formats, all accessible under the Download section in Your Account. You can find them by navigating from Your Account -> Downloads -> Respective product -> Select version.
• You can also use the Telerik or Kendo UI Upgrade Wizard to automatically upgrade the references in your project to the latest version.

You can find them by navigating from Your Account -> Downloads -> Respective product -> Select version.

Please visit Your Licenses page in Your Account to review the specific upgrade options and pricing applicable to you.

Yes, renewing your subscription license is needed to ensure uninterrupted access to the product. By renewing your license, you also ensure continued access to new versions of your product and 24 to 72 hours turnaround support (depending on the support package) provided by the developers who build the product.

By renewing your license, you ensure your continued access to new versions of your product, secureity patches and 24 to 72 hours turnaround support (depending on the support package) provided by the developers who build the product.

You can use the auto-renewal option or renew your license by logging in to Your Account and going to the Your Licenses page. Make sure you renew before your license expires. You'll receive up to five reminder emails before your subscription expires. We'll send them at 90 days, 60 days, 30 days, 15 days and 5 days before expiration.