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Technology and Services Blog | TSIA

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SaaS Support as a Revenue Growth Engine: Building a Profitable and Customer-Centric Model

Discover how to optimize support services in the SaaS era. Explore challenges, funding strategies, and actionable insights to thrive in subscription-based business models. Join TSIA's Research Journey for real-time solutions.
Support Services
Research Journeys
Vele Galovski
January 9, 2025

A Content Consumption Strategy for Driving Product Adoption and Learning Subscription Renewal Rates

Learn how to drive product adoption and renewal rates in education services with a strategic content consumption plan. Discover actionable insights, proven strategies, and key takeaways to boost learner engagement and achieve measurable business outcomes.
Education Services
Research Journeys
Maria Manning-Chapman
December 19, 2024

What Is Customer Success? Definition, Importance, and Value

Discover the definition of Customer Success, its impact on business growth, and how it drives retention, expansion, and satisfaction through proactive engagement and measurable outcomes.
Customer Success
For executives
Stephen Fulkerson
December 18, 2024

What are Managed Services? Definition and Overview

Learn how managed services enhance IT efficiency, reduce costs, and empower businesses to focus on core activities. Explore key benefits and pricing models.
Managed Services
For managers
Luke Ronkowski
December 17, 2024

Exploring the Impact of AI on the Field Services Industry

Discover how AI can bridge the knowledge gap in the field services industry as seasoned technicians retire. Explore key challenges, risks, and solutions to empower the next generation of technicians and drive operational success.
Field Services
Research Journeys
Roy Dockery
December 12, 2024

Farming or Hunting: Which Sales Strategy Drives Sustainable Revenue Growth for Technology Companies?

Discover why sales "farming"—nurturing existing customer relationships—offers a sustainable, cost-effective approach to revenue growth for tech companies. Learn strategies for leveraging data and technology to maximize your install-based revenue.
Customer Growth and Renewal
For Department Leaders
Jack Johnson
December 3, 2024

How XaaS Is Revolutionizing Healthcare: A Shift to Value-Centric Solutions

Discover how "Everything-as-a-Service" (XaaS) transforms healthcare by shifting from traditional product-based models to continuous, value-driven solutions. Explore the benefits, challenges, and critical insights for healthcare technology providers transitioning to XaaS for improved patient outcomes and operational efficiency.
Cross-Functional
For executives
Roy Dockery
November 20, 2024

How to Future-Proof Your B2B Software Pricing in an AI-Driven World

Discover how AI is transforming B2B software pricing strategies. In a recent TECHtonic Podcast episode, Thomas Lah and Dan Balcauski reveal actionable insights for shifting beyond traditional per-user models to value-driven approaches that align with customer outcomes and boost profitability. Learn practical steps to future-proof your pricing for an AI-influenced world.
Cross-Functional
For executives
Thomas Lah
November 14, 2024

Cutting Costs and Increasing Revenue: The Role of AI in Today’s Tech Industry

Discover how AI can transform your tech business by cutting costs and boosting revenue. Learn actionable strategies for leveraging AI to enhance efficiency, reduce churn, and drive sustainable growth.
Cross-Functional
For executives
Thomas Lah
November 13, 2024








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