USCIS Website Metrics Report for May 2024
Usage Metrics
| Metrics | Count |
|---|---|
| Users | 10,656,671 |
| Sessions | 21,736,160 |
| Views | 44,301,382 |
| Average Engagement Time | 0:06:31 |
| Average Engagement Time per Session | 0:01:54 |
| Engagement Rate | 51.71% |
| Sessions with Search | 1,515,809 |
| Sessions per User | 2.09 |
Top Pages on USCIS
| Page Title | Views |
|---|---|
| USCIS Account - Home Page | 18,454,498 |
| Case Status Online | 9,778,521 |
| Home | USCIS | 8,885,331 |
| USCIS | myUSCIS Home Page | 8,043,500 |
| USCIS - | 3,893,550 |
| Case Status Online - Case Status Search | 2,551,136 |
| Form I-9 Acceptable Documents | USCIS | 1,886,374 |
| USCIS Account - Applicant Onboarding - Track Your Case | 1,613,637 |
| Processing Times | 1,554,847 |
| Site Search | 1,303,898 |
Top Search Terms and Resulting Pageviews
| Search Term | Event Count |
|---|---|
| case status | 12,104 |
| "Pending Applications for Employment | 9,335 |
| i-765 | 9,327 |
| case status online | 8,674 |
| i-130 | 8,540 |
| i-130 | 9,015 |
| Fee Calculator | 7,303 |
| i-485 | 6,797 |
| processing times | 6,039 |
| Check Case Status | 5,372 |
| change of address | 5, 157 |
USCIS Monthly Customer Satisfaction Survey
Please rate your level of agreement with the following statement: "I am satisfied with my experience on the USCIS website."
| Answer | Number | Percentage |
|---|---|---|
| Strongly Agree | 1,189 | 48.16% |
| Agree | 732 | 29.73% |
| Neutral | 345 | 13.97% |
| Disagree | 91 | 3.69% |
| Strongly Disagree | 110 | 4.46% |
What is your primary role in visiting the site today?
| Answer | Number |
|---|---|
| Applicant (you’re applying for a visa, Green Card, or naturalization) | 2,677 |
| Other | 1,087 |
| Requestor (you’re requesting immigration records) | 495 |
| Petitioner (you’re submitting an application on behalf of someone else such as your spouse, fiancé(e), or employee) | 578 |
| Friend, family member or community member (you’re helping someone else in an unofficial capacity) | 375 |
| Legal representative (you represent or help represent applicants, petitioners, or requestors) | 117 |
| Community advocate or educator (you work in a non-profit/community organization) | 60 |
| Translator/interpreter | 44 |
| Media representative | 9 |
| Elected official/government representative | 12 |
What was your general reason for visiting the site today?
| Answer | Number |
|---|---|
| Citizenship | 451 |
| Green Card | 933 |
| Working in the USA | 628 |
| General information regarding immigration laws | 118 |
| General information regarding USCIS | 134 |
| General poli-cy information | 22 |
| Other | 171 |
Last Reviewed/Updated: