Welcome to the Zoom Resource Library

Browse our collection of guides, reports, ebooks, videos, and other resources so you can maximize your Zoom experience.

Report
Report: Uncovering the biggest collaboration challenges in today's workplace

Uncovering the biggest collaboration challenges in today's workplace

The report uncovers what methods people prefer for collaboration, what they spend the most time on, and how you can apply these findings to create an environment where teams thrive.

Download the Report
Filters apply upon selection
Filters apply upon selection
Filters apply upon selection
Filters apply upon selection
Infographic
Working together, Hybrid work
  • Hybrid Work
  • Working Together

The biggest roadblocks to collaboration in the workplace

Discover some of the most common challenges to collaborating at work (and how to address them), based on results from a global survey of leaders and employees by Zoom and Morning Consult.

Get the infographic
Checklist
5 steps to create a polished customer experience
  • Contact Center
  • Small Business
  • Customer Experience

5 steps to create a polished customer experience

Small business leaders, use our free checklist to create a positive experience with leads and customers, helping you to stand out among the competition.

Get the checklist
Digital Guide
The CX Leader’s Holiday Survival Guide
  • Contact Center
  • Customer Experience

The CX Leader’s Holiday Survival Guide

7 ways to use AI for faster resolutions, happier customers, and a stress-free holiday rush now and in those to come.

View eBook
Infographic
The value of AI-based subscriptions
  • Contact Center
  • Customer Experience

The value of AI-based subscriptions and summarizations in CX

Find out how Metrigy's Al for customer experience research shows significant use of these technologies drive agent efficiency and more.

Check out the infographic
Infographic
the cloud with a UC + CC vendor
  • Contact Center
  • Customer Experience

Why move to the cloud with a UC + CC vendor

Discover how companies with unified communications (UC) and contact center (CC) platforms are experiencing measured success.

Get the infographic
Checklist
Are you ready for a contact center upgrade?
  • Contact Center
  • Customer Experience

Are you ready for a contact center upgrade?

Find out if your contact center might be in need of a refresh or an overhaul.

Get the checklist
Guide
Getting started with contact center AI
  • Contact Center
  • Customer Experience

Getting started guide to AI in the contact center (interactive)

Find the building blocks for successfully implementing AI in your contact center, without losing the human touch.

Download the Guide
Guide
How to take a customer-led approach to AI in your contact center
  • Contact Center
  • Customer Experience

How to take a customer-led approach to AI in your contact center

Get actionable, thoughtful, and practical steps to enhance your contact center’s efficiency with AI.

Get the Guide
Playbook
From contact center to Total Experience
  • Contact Center
  • Customer Experience

From contact center to Total Experience

Elevate your contact center to a driver of Total Customer Experience. Learn key strategies to enhance customer satisfaction and boost your bottom line.

Get the Playbook

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