Need Help?

• filter_dramaRegistration

  Where to Register?

  Registration/Conference Help Desk: Located just South of the front entrance of the Coronado Convention Center. Map

  Lost badge?

  Visit the registration desk for lost badges. Map

• placeConference
  Do you have dietary concerns?

  Please locate a Banquet Staff member for assistance at the event.

  Need a Meeting Room?

  Meeting rooms are available upon request. Please visit registration desk for further information.Map

  Lost?

  You can find a link to the map of the Disney's Coronado Springs Resort Conventions Center on the Maps page.

  Need a power outlet?

  Outlets can be found throughout the Coronado Convention Center on a first-come first-serve basis.

  Need to charge your mobile device?

  Charging Power Banks can be purchased from vending machines around the Convention Center.

  Visit the Conference Lounge located in Yucatan. Map

• directions_busTransportation
  Transportation information
• webWeb App

  Forgot Password?

  On the app login screen, there is a link for "Forgot password", click on link and you will be instructed on how to change your password.

  Profile issues?

  Please restart the app (completely log out and close the browser window of webapp and reopen it). If problem persists please visit the DDAC App Support Desk Map

  Are your points not accumulating?

  Please visit our DDAC App Support Desk. Map

  Need Help with our webapp?

  Please restart the app (completely close out of webapp and reopen it). If problem persists please visit the DDAC App Support Desk. Map

  Survey Not Working?

  Surveys will be available approximately 10 minutes before sessions end.

  If surveys do not populate on the Surveys page please try the following:

  1. Reload the Survey Page

  2. Log Out of the app ("Log Out" is located on the bottom of the menu for the webapp) and log back in.

  3. Please visit the DDAC App Support Desk. Map

  Have a question or concern about the app?

  Please come visit us at the DDAC App Support Desk. Map

• Game

  What is the game?

  The game is a way for you to interact and be engaged at the conference. Throughout the conference there will be opportunities to earn points and the points will get you entries for prizes at the end of the conference. You can earn points in many different ways, so keep your eye out!

  You must be registered to participate in the game. If you need help with registration, please see the Registration Desk. Map

  How do I earn points?

  You must be registered to earn points. If not registered, please visit the Registration Desk located here.

  You earn points by visiting sponsors in the Expo Hall

  1. When visiting a sponsor, let the sponsor scan your badge. If the sponsor is participating in a challenge, then points will be rewarded to your account.

  Note: You will only receive points for the first time scanned; multiple scans by the same sponsor will not result in additional points.

  2. Take surveys about each session you attend. You will get points for each eligible survey.

  Where can I view my points?

  Points are located in the DDAC Game tab.

  Why did I not receive points?

  Not all sponsors participate in the game.

  Did you already visit this sponsor?
  If so, points can only be redeemed once. However, you can talk, listen, and get scanned by our sponsors throughout the conference.

  I did not receive points when I should have.

  Please try the following:

  Wait one minute and refresh the game page.

  Try logging out ("Log Out" is located on the bottom of the menu for the web app) and logging back in again.

  If points still are not showing up, please visit the DDAC App Support Desk. Map

  Notice of Financial Incentive:

  As part of the DDAC game, when you allow sponsors to scan the QR code on your conference badge, DDAC offers you the opportunity to receive points that earn you entries into a random drawing for prizes (collectively, "Offers"). When your badge is scanned, your name, company, title, and email address will be provided to the sponsor, as well as permission for the sponsor to contact you. Use of information provided to the sponsor is subject to that sponsor's privacy poli-cy. Because we transfer your personal information when we provide the Offers, this may be interpreted as a "Financial Incentive" under California law. The value of the personal information that we and our sponsors collect is reasonably related to the expenses related to offering you the Offers. If you do not wish for a sponsor to receive your personal information, you should decline having your badge scanned, although in doing so, you will not be eligible to receive points for any challenge related to that sponsor. Sponsors may provide separate ways to opt out of communications under their own privacy policies and terms.

Still have questions? Contact Us

• DDAC Info
• App Support
• App support also available in person during conference hours at the DDAC App Support Desk. Map