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Moderated online social therapy: Designing and evaluating technology for mental health

Published: 01 February 2014 Publication History

Abstract

Although the use and prevalence of Web-based mental health applications have grown over the past decade, many of these services suffer high rates of attrition. This is problematic, as face-to-face support for mental health is limited. To determine appropriate design guidelines for increasing engagement, we conducted a study of First-Episode Psychosis (FEP) patients and reviewed theories on the use of existing online services. We produced a set of design goals, developed an online application that combined social networking and online therapy within a clinician-moderated site, and conducted a 6-week trial with a group of young FEP patients. The design goals, based on existing theory including Supportive Accountability and Positive Psychology, are operationlised through a model we call Moderated Online Social Therapy (MOST). The trial results indicate that our implementation achieved the design goals and that the MOST model can inform the development of more effective and engaging online therapies.

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      cover image ACM Transactions on Computer-Human Interaction
      ACM Transactions on Computer-Human Interaction  Volume 21, Issue 1
      February 2014
      170 pages
      ISSN:1073-0516
      EISSN:1557-7325
      DOI:10.1145/2582013
      Issue’s Table of Contents
      Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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      Publication History

      Published: 01 February 2014
      Accepted: 01 September 2013
      Received: 01 May 2012
      Published in TOCHI Volume 21, Issue 1

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      Author Tags

      1. Mental health interventions
      2. online therapy
      3. positive computing
      4. supportive accountability
      5. user experience
      6. user-appropriate design

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