As many of you may know issuu recently 6x their annual subscription price, fortunately after a few back-and-forth emails I was able to receive a full refund so makes good gesture
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Communication would be a 5, the customer representatives have been very good to reply in a timely manner. Helping with platform when I and or my students had a questions.
The site is easy to work with on publishing. I was not happy that my subscription increased over 400% in one year, but when addressed the issue was resolved with satisfaction.
I have forgot about my signature and the renewal was automatically made.
I was in shock because dollar is about 6x my currency (reais). So, ISSUU was super expensive for me and I couldn't afford it.
I tried to cancel my signature, but was too late. I payed the bill, and asked for help.
I was kinldy answered and had all my money back in the next day.
Company details
About issuu
Written by the company
Issuu is the world’s largest content publishing and marketing platform that empowers people to convert, host, and share engaging content in a variety of dynamic formats across all digital distribution channels.
With 60M+ publications, Issuu makes it easy for its 1M+ global users to transform a piece of content once, and share it everywhere. The Issuu Story Cloud turns a single document into a uniquely immersive reading experience by converting static documents into marketing assets – including flipbooks to embed in websites and blogs, mobile-optimized articles, motion-graphic stories for social media, GIFs for email, and more.
Each day, more than 300,000 pages of content are uploaded to Issuu, allowing readers worldwide access to discover and engage with more of what they love, from magazines and newspapers to portfolios and catalogs. Enterprise marketers and individual creators alike choose Issuu for its user-friendly platform that puts their message front and center without requiring a single line of code.
Issuu is headquartered in Palo Alto, CA, with global offices in Copenhagen, Berlin, and Braga. Learn more at issuu.com.
Contact info
United States
- www.issuu.com
Refunds available
As many of you may know issuu recently 6x their annual subscription price, fortunately after a few back-and-forth emails I was able to receive a full refund so makes good gesture
Date of experience: 09 January 2025
quick response
Date of experience: 08 January 2025
Communication would be a 5
Communication would be a 5, the customer representatives have been very good to reply in a timely manner. Helping with platform when I and or my students had a questions.
Date of experience: 06 January 2025
Great Service
I had not realized that it was an automatic annual renewal of the service and woke up with a big receipt for the annual fee that i cannot affort at the moment, but the team was super helpful and fast and gave me a full refund, really grateful for it and appreciate the professionality.
Date of experience: 03 January 2025
Automated responses - I've been scammed.
Quick update on the situation regarding a refund. They've now messaged me asking if I was happy with their response and that if all my questions were answered. I can confirm zero questions have been answered and no response bar this generic timed message. I've logged into my account and looked at the mail chain still no updates or responses. This company has fallen so badly since the new ownership. Scam tactics in order to steal £1000's from people. Still awaiting my $2000 refund.
Date of experience: 01 January 2025
The site is easy to work with on…
The site is easy to work with on publishing. I was not happy that my subscription increased over 400% in one year, but when addressed the issue was resolved with satisfaction.
Date of experience: 26 December 2024
Costumer Service
After being connected with costumer support my problem was quickly solved
Date of experience: 20 December 2024
As other users have noted
As other users have noted, Issuu recently changed their pricing and subscription tiers. This meant our subscription increased from $480 to $2740 with no notification like other reviewers.
Having filled in an online form 3 times I have received no communication from ISSUU. There is no other contact available.
This is unethical behaviour and will put charities and the businesses into financial trouble.
If you are considering ISSUU, think twice!! Be warned!!
Date of experience: 14 December 2024
Drastic price increase with no notification
I signed up for an Issuu account in December 2023 and paid £390 for an annual membership, which I thought was reasonable.
However, on December 18, 2024, I was shocked to find that Issuu had charged £1,848 to my card for the renewal—an astronomical increase with absolutely no prior notification or warning about the price hike.
I received no email or alert informing me of the upcoming renewal or the drastic change in pricing, which feels highly unprofessional and unfair. This kind of unexpected charge is both frustrating and disappointing, especially when transparency should be a basic expectation from any reputable company.
Issuu's lack of communication and the sudden, extreme price increase have left me deeply dissatisfied. I would caution anyone considering their service to think twice.
Date of experience: 18 December 2024
Great customer support
Date of experience: 18 December 2024
Issuu is very easy to use
Issuu is very easy to use. I used it for posting galley proofs for my author and the final projects to be used as my portfolio.
Date of experience: 14 August 2024
ISSUU's awfull business practices
ISSUU's recent price hike demonstrates highly unethical business practices. In October, they sent me a 300-word email detailing plan changes, new features, and other updates. Tucked away within that message was a single line mentioning the price for the upcoming billing cycle—a detail that seemed intentionally easy to overlook. To add to the frustration, this email was their sole communication about the price adjustment, which resulted in an astonishing increase of over 400% (from $64 to $269).
Having been a loyal ISSUU customer for more than five years, I contacted them regarding this issue but received no response!
So, I have started searching for another provider that values transparency.
Date of experience: 18 December 2024
Supporting Writers and Publishers with Ease
The Issuu team is dedicated to supporting writers and publishers by providing a platform that makes it easy to share and publish their media. They are quick and helpful in responding to any questions or issues, ensuring that everyone, including students, has the opportunity to showcase their work to a wider audience.
Date of experience: 17 December 2024
Our 5th Annual Renewal Went Well
We at The Civil Air Patrol have been very satisfied ISSUU publishers for four years and appreciate Sofia's helping us renew for yet another!
Date of experience: 17 December 2024
Kindness, speed and efficiency - Renewal issues
I have forgot about my signature and the renewal was automatically made.
I was in shock because dollar is about 6x my currency (reais). So, ISSUU was super expensive for me and I couldn't afford it.
I tried to cancel my signature, but was too late. I payed the bill, and asked for help.
I was kinldy answered and had all my money back in the next day.
Date of experience: 16 December 2024
Issuu is a poor experience for customers
Issuu is a terrible experience as a customer. It seems designed for publishers and not for customers who purchase items. You are immediately presented on login with a range of options for paying for their publishing services. But if you’re someone who bought content with no intention of publishing if feels like you wandered into the storeroom at the back of a shop. It needs a separate experience for publishers and for customers.
Date of experience: 17 December 2024
Measure ISSUU by how they reply to these reviews.
If you want a measure of how much ISSUU cares about their customers, take notice of the formulaic robot replies to every poor review. Do they even read them? After years of paying agreed upon rate, Issuu has increased their price. The announcement hidden in what looks like a typical marketing email.
Date of experience: 10 December 2024
Reply from issuu
Hi there! Thank you for taking the time of sharing your feedback with us. Please feel free to reach out to our support team by following the instructions listed here: https://help.issuu.com/hc/en-us/articles/30303728457243 so that a member of our team can answer your questions
I too was caught up in this sudden…
I too was caught up in this sudden price increase from $480 to $2259. i had to badger constantly for a refund and when I was refunded, I was short changed $107. Despite my persistent messaging about this, they are now ignoring me. $107 in South African rands is a lot. They did not fully refund me and the exchange rate did not changed a great deal between 26 November and 2 December, so there's no justification for the $107 difference. Will they respond on here?
Date of experience: 02 December 2024
Reply from issuu
Hi there! Thank you for sharing your feedback with us. We’re in the process of updating our plans and pricing structure to bring our top features to a greater number of our customers. Please visit our pricing page to learn more and find the plan the best suits your needs: https://issuu.com/pricing. If you’ve submitted a ticket and need further assistance, feel free to follow up replying to our emails. If not, you’re welcome to reach out to our support team by following the instructions listed here: https://help.issuu.com/hc/en-us/articles/30303728457243.
I dis mistake but i got help and refund.
Date of experience: 07 December 2024
Problem fixed quickly
Due to a technical error, we were incorrectly billed. The ISSUU agent, "Joy" promptly issued (pun intended) a credit. As we are a small nonprofit, it's good to know that the ISSUU team stands by its reputation for integrity and service. Thanks, ISSUU!
Date of experience: 02 December 2024
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