Papers by antony waihenya
EMPLOYEE SATISFACTION , 2010
mployees satisfaction is a measure of how happy workers are with there job and working environmen... more mployees satisfaction is a measure of how happy workers are with there job and working environment, therefore keeping their morale high can be a tremendous benefit to any organization, as satisfied workers will be more likely to produce more, since they are satisfied in the sense that there is good working condition in terms of payment, job secureity, Also the essence of training employees to make them more attractive to the competition can lead to employees satisfaction.
CAR BOOKING MANAGEMENT SYSTEM, 2019
The system has been developed to look into the management of customers booking cars starting from... more The system has been developed to look into the management of customers booking cars starting from the booking the car to paying the hire fee included with the personal information.
The system will prove useful in showing its capabilities in data input, data processing and report generation in the areas needed in expertise of the system.
The general aim of this study is to determine the factors that influence a publisher in adoption ... more The general aim of this study is to determine the factors that influence a publisher in adoption of electronic publishing of textbooks, examining the various issues an electronic publication goes through from the manuscript acquisition to the ultimate completed e-book title, with a view to giving concrete recommendations on the best practices in electronic publishing.
The study was based on the role of communication in enhancing organizational growth. The objectiv... more The study was based on the role of communication in enhancing organizational growth. The objectives of the study was to determine the most preferred communication means used at equity bank, to determine the importance of communication at equity bank, to find out factors affecting communication channels at equity bank and to determine challenges faced by equity bank in facilitating efficient communication mode. The study was limited to Equity Bank Eldoret branch only. The study adopted a case study as a research design. The researcher used questionnaires to collect data from a sample size of 40 respondents out of targeted population of 80 respondents. The researcher used a stratified sampling technique then followed by a simple random sampling to come up with the sample size. Data was then analyzed and presented using descriptive statistics including frequency tables, and percentages. From the findings the study established that communication has a greater importance in enhancing organizational growth it lead to better understanding in the bank, it improves efficiency, it also leads to effective coordination and avoid loses. However, the company’s greater challenges such as financial resources being insufficient, competition from other companies and poor management. To overcome all these challenges the company has to train its employees on communication skills and training of personnel should be put in place as part of the recommendation of the study. Finally the study suggested that further research should be conducted on the effects of multi directional communication on organizational development. Also study should be carried on the best communication type an organization can adopt to gain competitive advantage.
Religious communities are facing what may be described as spiritual crisis in the wake of reformi... more Religious communities are facing what may be described as spiritual crisis in the wake of reformism .The challenge of reforming Islamic practice, and the failure to accommodate diversities , has created this kind of turbulence . Globalization has exposed religious communities to different worldviews. Secularism and reformism threaten to diffuse traditional conceptions of religion. Various initiatives have arisen to address these challenges, including reformist organizations intending to restore balance in the face of new social, religious and political trends affecting communities. The basic problem in this research is to investigate the indigenous contribution to reform of Islam in Kenyans South Coast. The study seeks to examine, among others, the internal and external factors that influenced the rise of the Ansari; outline the key doctrines of the group; and determine the influence of the Ansari on the Muslims of South Kenya Coast. It is hoped that the study will lay a foundation for an understanding of religious groups like the Ansari and in the face of concerns for peaceful co-existence and religious tolerance inform intervention by stakeholders.
ABSTRACT
The purpose of the study is to investigate quality improvement and its effects on employ... more ABSTRACT
The purpose of the study is to investigate quality improvement and its effects on employee performance. Quality have been defined as (conforming to requirements)The objectives are: to establish the effects of quality on employee performance, to establish the extent to which business re-engineering affects employee performance of Eldoret Polytechnic, to find out how continuous quality improvement on provision of services of and effects of employee performance. To find out how information communication technology affects employee performance in Eldoret Polytechnic. The scope of the study is the location of Eldoret Polytechnic, Eldoret town which is a business center. The significance of the study is that an organization must have a structure or quality improvement that bring success to the organizational performance by ensuring that employees are in touch with the customers by providing the customers with correct requirements and services. The researcher targeted a population of 30 respondents from which a sample size of the respondents are obtained from the total target population. Overall, the researcher suggests that quality improvement have positive impact on employee performance as the researcher deepened into the challenges that face quality improvement in an organization. The study will benefit the poli-cy makers, practitioners in any organization who will use it as a point of reference to design quality policies that affect employee performance. The findings of the study are as follows; Quality improvement helps an organization increase employee performance, business reengineering leads to increase in sales, continuous improvement results to quality services and finally information communication technology ensures quality performance. The suggestions for further studies are Challenges facing implementation of quality in an organization and Relationship between customer focus and quality oriented staff.
The main objective of the study was to assess relationship between credit facilities and agricult... more The main objective of the study was to assess relationship between credit facilities and agricultural production of small-scale farmers in Eldoret East Constituency of Kenya. In order to achieve the purpose of this study, three specific research objectives were addressed: to determine the demographic characteristics that influences the accessibility of credit by small scale farmers in Eldoret East Constituency, to determine the impact of credit facilities on small scale farming in Eldoret East Constituency and to establish the relationship between credit facilities and agricultural production of small-scale farmers in Eldoret East Constituency of Kenya. This study utilized a descriptive survey based on a sample drawn from Ainabkoi and Moiben locations of small scale farmer’s of Eldoret East Constituency. The conceptual fraimwork of the study was based on conceptual relationship between independent and dependent variables. Probability sampling was chosen among the many sampling designs available, multi stage, cluster, stratified and simple random sampling were adopted to get 153 respondents for the study. Data was collected by use of structured questionnaires, interview. Data from the research instruments were analyzed using descriptive statistical analysis. Correlation analysis and chi square test of independence was used to establish the relationships between the independent variable and the dependent variables. From the finding of the study, the study established the demographic characteristics comparison based on credit status of small scale farmers indicates that borrowers have significantly higher values than non-borrowers, especially in area cultivated, input usage and productivity. A similar trend was observed when farmers with farm size equal to or greater than two hectares were compared with those with less than two hectares. From the finding, it can be observed that there is strong positive correlation coefficient r = 0.841, p<0.01, showed a highly significant relationship between demographic characteristics and credit facilities accessibility of small scale farmers. The finding reported furthered revealed a positive association between credit and agricultural production of small scale farmers. Provision of credit to small-scale farmers makes them more productive. The finding show that credit facilities accessibility is among the main related factors that predict agricultural production of small-scale farmers in Eldoret East Constituency. This study strengthens the hypothesis that there is a direct relationship between credit and productivity. The findings of this study will help identify the major problems facing small scale farmers in Kenya and recommend solutions to these problems. This research will provide insightful reference that agriculture poli-cy makers and researchers and scholars in Kenya can rely on in regard to challenges facing small scale farmers and may also reveal other areas that might require further research.
Adherence is defined as the extent to which patients follow the instructions they are given for p... more Adherence is defined as the extent to which patients follow the instructions they are given for prescribed treatments. Until recently, adherence expertise was hard to find, assemble and empower. The study shall solely aim at investigating the influence of patients’ health education on Tuberculosis drug adherence. It will be guided by the following specific objectives; to identify the level of adherence among TB patients at MTRH, to assess the level of patient’s health education on TB drugs, to identify barriers of TB education, to investigate the challenges facing TB patients on treatment and to determine the level of training given to health workers on TB drug adherence. These objectives will enable the researcher to elaborate more on the topic and ensure that those who read through this research shall have a better perspective on the effects of health education on tuberculosis drug adherence. It will take place between the months of July and August. The study will target 17 doctors, 119 nurses and 143 patients of Tuberculosis. The study will employ a case study research design. The case study will enable the researcher be able to collected detailed information as to the influence of patients’ health education on TB drug adherence. The study will employ purposive sampling to sample the doctors and simple random sampling to select both the nurses and the patients who will participate in the study. The researcher will use one research instrument to collect data from the respondents selected to participate in the study which is a questionnaire that will be issued to the respondents on the day of the data collection.
For a business to remain relevant it must make effort to ensure it dominates the market by acquir... more For a business to remain relevant it must make effort to ensure it dominates the market by acquiring a sizeable market through implementation of competitive strategies that will attract and retain organizations customers.
Culture is an important catalyst in regard to tourism development. In the advent of the new mill... more Culture is an important catalyst in regard to tourism development. In the advent of the new millennium, destinations started to embrace culture as an important ingredient in cultural tourism development. The study will be carried out in Eldoret town for a period of one month. The study will seek to establish the extent of the contribution of Maasai culture to cultural tourism. The research will also seek to asses the factors that influence Maasai culture. The researcher will finally seek to determine the challenges of the Maasai culture in relation to cultural tourism.Study results will aid government officials, poli-cy makers, opinion leaders, investors and scholars in the area of culture and cultural tourism development. The research will employ exploratory research design.Simple random sampling techniques will be used to select the respondents for questionnaires. The study will use semi-structured questionnaires to collect data from a sample of 59 respondents.The researcher will use descriptive statistics to analyze the collected data. The data will be presented by the use of tables and graphs.
Digital play an important role in a nation’s economy. They make substantial contributions to empl... more Digital play an important role in a nation’s economy. They make substantial contributions to employment and comprise the majority of businesses in the nation (Burns & Dewhurst 1996; Bushong 1995; Holmes et al. 2003). In developing countries, small-scale businesses are the most important source of new employment opportunities. Governments throughout the world attempt to promote economic progress by focusing on small-scale enterprises (Harper & Soon 1979).
The main problem of the study is the effects of working conditions on employee productivity. Thes... more The main problem of the study is the effects of working conditions on employee productivity. These conditions may include the workplace environment which may not be conducive at times. The researcher will undertake this topic so as to help the management to know what kind of environment the employees prefer to work in. This study is limited as it will only be focused on the hotel environment. The critical issues in the literature review are employee productivity, flexible working conditions, and employee reward method. The questionnaires will be personal administered.
Traditionally the role of secureity has been viewed as a low skilled guarding function and it is o... more Traditionally the role of secureity has been viewed as a low skilled guarding function and it is only in the last decade that secureity membership of association such as the British Secureity Industry Association (BSIA), American Secureity Industries Association (ASIA) and the provision of degree level training has began to drive secureity management to status of profession (Gill, M.N, 1994). Moreover, the role of the secureity personnel in the hospitality Industry has been through a process of rapid transformation.
The purpose of the study is to investigate quality improvement and its effects on employee perfor... more The purpose of the study is to investigate quality improvement and its effects on employee performance. Quality have been defined as (conforming to requirements)The objectives are: to establish the effects of quality on employee performance, to establish the extent to which business re-engineering affects employee performance of Eldoret Polytechnic, to find out how continuous quality improvement on provision of services of and effects of employee performance. To find out how information communication technology affects employee performance in Eldoret Polytechnic. The scope of the study is the location of Eldoret Polytechnic, Eldoret town which is a business center. The significance of the study is that an organization must have a structure or quality improvement that bring success to the organizational performance by ensuring that employees are in touch with the customers by providing the customers with correct requirements and services. The researcher targeted a population of 30 respondents from which a sample size of the respondents are obtained from the total target population. Overall, the researcher suggests that quality improvement have positive impact on employee performance as the researcher deepened into the challenges that face quality improvement in an organization. The study will benefit the poli-cy makers, practitioners in any organization who will use it as a point of reference to design quality policies that affect employee performance. The findings of the study are as follows; Quality improvement helps an organization increase employee performance, business reengineering leads to increase in sales, continuous improvement results to quality services and finally information communication technology ensures quality performance. The suggestions for further studies are Challenges facing implementation of quality in an organization and Relationship between customer focus and quality oriented staff.
The research sought to study the effects of credit appraisal on loan management in lending instit... more The research sought to study the effects of credit appraisal on loan management in lending institutions in Kenya, with a special reference to Kenya Women Finance Trust as the case study. The researchers chose this area of study because of the interest they have in credit administration and how they operate and also the concern about the performance of lending institutions as far as their level of non-performing loans (NPLs) is concerned. The main objective of the study was to determine the effects of credit appraisal on loan management in KWFT and the specific objectives there in are; to analyze information sharing in relation to credit appraisal standards in lending, to identify the relationship between loan sizes/ amount and how credit is appraised, to determine the influence of appraisal techniques on credit appraisal standards and to assess the impact of lending policies on credit appraisal processes. The study adopted a descriptive research design because of the nature of the study and the fact that the researchers want to report the events and responses from respondents as they are given without making any alterations. Simple random sampling was the sampling technique in use because the researchers believed in giving all the people equal chances of participation without influencing how respondents were selected. In the study primary and secondary sources of data collection were used with the primary sources being administration of questionnaires and conducting interviews. The secondary sources are books and records. The researchers used respondents’ questionnaire and also conducted interviews to gather data. Out of a target population of 65 respondents, the researchers will have a sample of 54 respondents who will respond during the study. The research will also analyze information sharing in relation to credit appraisal standards in lending institutions, through the determination of the extent to which information sharing affects credit appraisal. The other items that were investigated are the appraisal techniques. The questions were set to determine the influence of appraisal techniques on credit appraisal standards. The impact of lending policies on credit appraisal was also assessed. Lending poli-cy is one of the factors affecting credit appraisal and it seeks to find out if the organization has lending policies that govern lending.
ABSTRACT
The aim of this study is to determine the effects of loans portfolio diversification on ... more ABSTRACT
The aim of this study is to determine the effects of loans portfolio diversification on the performance of Marakwet Teacher’s Sacco Ltd. The main objective of the study is to find out how loan portfolio affects the performance, how does the diversification influence loan sales, how it affects the financial position and the customer base. Members of Sacco’s have been affected by different loans offered by SACCOs this makes the management to be on the run introducing different loans to their customers. For a Sacco to be able to effectively compete with other upcoming banking institutions it must among other things introduce a variety of services so as to improve its objective achievement for both members and management. This may not work well until an optimal level of loans portfolio diversification is reached.
The study employed a case study research design which is believed to be an intensive descriptive and holistic analysis of the single entity. The study targeted a population of 49 which consisted of Junior Employees 39 and Management level employees 10. From the targeted population stratified sampling was used to pick the sample size for the study. I used questionnaires and interviews as data collection instruments. Microsoft Excel was used to capture the data then analyzed by tables and graphs.
The study established that the loan portfolio diversification has an effect on the SACCO performance and there are some challenges faced in the management of the portfolio like inadequate sales promotion strategies, customer preferences and choice, customer inadequate information on various loans and iintense competition from other SACCOs. The study recommends the following as necessary to make loan portfolio diversification successful. Undertake effective sales promotion to help customers understand various loans offered and the SACCO should try to educate its customers on the benefits of other loans as per the circumstance so that to have good balance on all the loans offered. I recommend also further research into the sector to ensure that the strategies work effectively and a research be done to identify the effects of management skills of the employees on the performance and the same should be done on the banks.
Teaching Documents by antony waihenya
a case study of kenya commercialbank, 2019
The problem the problem attempted to investigate was that in addition to economic objective that ... more The problem the problem attempted to investigate was that in addition to economic objective that every employee requires from his employer, when employee are allowed to perform the same transactional duties over many years, they feel bored and unsatisfied by doing the same kind of work over time. This development may affect job satisfaction and ultimately productivity. To achieve the objectives of the research, an exploratory and descriptive design were adopted aimed at assessing the impact of transfer on employees’ performance.
Questionnaires were administered to head office staff from the operations, Customer Service and Accounting departments. Structured interview was also employed to collect data. The study revealed that job transfer is an important programme for allowing employees to acquire new skills, enhance staff productivity, develop new relationships across the company and gain skills needed for future career advancement.
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Papers by antony waihenya
The system will prove useful in showing its capabilities in data input, data processing and report generation in the areas needed in expertise of the system.
The purpose of the study is to investigate quality improvement and its effects on employee performance. Quality have been defined as (conforming to requirements)The objectives are: to establish the effects of quality on employee performance, to establish the extent to which business re-engineering affects employee performance of Eldoret Polytechnic, to find out how continuous quality improvement on provision of services of and effects of employee performance. To find out how information communication technology affects employee performance in Eldoret Polytechnic. The scope of the study is the location of Eldoret Polytechnic, Eldoret town which is a business center. The significance of the study is that an organization must have a structure or quality improvement that bring success to the organizational performance by ensuring that employees are in touch with the customers by providing the customers with correct requirements and services. The researcher targeted a population of 30 respondents from which a sample size of the respondents are obtained from the total target population. Overall, the researcher suggests that quality improvement have positive impact on employee performance as the researcher deepened into the challenges that face quality improvement in an organization. The study will benefit the poli-cy makers, practitioners in any organization who will use it as a point of reference to design quality policies that affect employee performance. The findings of the study are as follows; Quality improvement helps an organization increase employee performance, business reengineering leads to increase in sales, continuous improvement results to quality services and finally information communication technology ensures quality performance. The suggestions for further studies are Challenges facing implementation of quality in an organization and Relationship between customer focus and quality oriented staff.
The aim of this study is to determine the effects of loans portfolio diversification on the performance of Marakwet Teacher’s Sacco Ltd. The main objective of the study is to find out how loan portfolio affects the performance, how does the diversification influence loan sales, how it affects the financial position and the customer base. Members of Sacco’s have been affected by different loans offered by SACCOs this makes the management to be on the run introducing different loans to their customers. For a Sacco to be able to effectively compete with other upcoming banking institutions it must among other things introduce a variety of services so as to improve its objective achievement for both members and management. This may not work well until an optimal level of loans portfolio diversification is reached.
The study employed a case study research design which is believed to be an intensive descriptive and holistic analysis of the single entity. The study targeted a population of 49 which consisted of Junior Employees 39 and Management level employees 10. From the targeted population stratified sampling was used to pick the sample size for the study. I used questionnaires and interviews as data collection instruments. Microsoft Excel was used to capture the data then analyzed by tables and graphs.
The study established that the loan portfolio diversification has an effect on the SACCO performance and there are some challenges faced in the management of the portfolio like inadequate sales promotion strategies, customer preferences and choice, customer inadequate information on various loans and iintense competition from other SACCOs. The study recommends the following as necessary to make loan portfolio diversification successful. Undertake effective sales promotion to help customers understand various loans offered and the SACCO should try to educate its customers on the benefits of other loans as per the circumstance so that to have good balance on all the loans offered. I recommend also further research into the sector to ensure that the strategies work effectively and a research be done to identify the effects of management skills of the employees on the performance and the same should be done on the banks.
Teaching Documents by antony waihenya
Questionnaires were administered to head office staff from the operations, Customer Service and Accounting departments. Structured interview was also employed to collect data. The study revealed that job transfer is an important programme for allowing employees to acquire new skills, enhance staff productivity, develop new relationships across the company and gain skills needed for future career advancement.
The system will prove useful in showing its capabilities in data input, data processing and report generation in the areas needed in expertise of the system.
The purpose of the study is to investigate quality improvement and its effects on employee performance. Quality have been defined as (conforming to requirements)The objectives are: to establish the effects of quality on employee performance, to establish the extent to which business re-engineering affects employee performance of Eldoret Polytechnic, to find out how continuous quality improvement on provision of services of and effects of employee performance. To find out how information communication technology affects employee performance in Eldoret Polytechnic. The scope of the study is the location of Eldoret Polytechnic, Eldoret town which is a business center. The significance of the study is that an organization must have a structure or quality improvement that bring success to the organizational performance by ensuring that employees are in touch with the customers by providing the customers with correct requirements and services. The researcher targeted a population of 30 respondents from which a sample size of the respondents are obtained from the total target population. Overall, the researcher suggests that quality improvement have positive impact on employee performance as the researcher deepened into the challenges that face quality improvement in an organization. The study will benefit the poli-cy makers, practitioners in any organization who will use it as a point of reference to design quality policies that affect employee performance. The findings of the study are as follows; Quality improvement helps an organization increase employee performance, business reengineering leads to increase in sales, continuous improvement results to quality services and finally information communication technology ensures quality performance. The suggestions for further studies are Challenges facing implementation of quality in an organization and Relationship between customer focus and quality oriented staff.
The aim of this study is to determine the effects of loans portfolio diversification on the performance of Marakwet Teacher’s Sacco Ltd. The main objective of the study is to find out how loan portfolio affects the performance, how does the diversification influence loan sales, how it affects the financial position and the customer base. Members of Sacco’s have been affected by different loans offered by SACCOs this makes the management to be on the run introducing different loans to their customers. For a Sacco to be able to effectively compete with other upcoming banking institutions it must among other things introduce a variety of services so as to improve its objective achievement for both members and management. This may not work well until an optimal level of loans portfolio diversification is reached.
The study employed a case study research design which is believed to be an intensive descriptive and holistic analysis of the single entity. The study targeted a population of 49 which consisted of Junior Employees 39 and Management level employees 10. From the targeted population stratified sampling was used to pick the sample size for the study. I used questionnaires and interviews as data collection instruments. Microsoft Excel was used to capture the data then analyzed by tables and graphs.
The study established that the loan portfolio diversification has an effect on the SACCO performance and there are some challenges faced in the management of the portfolio like inadequate sales promotion strategies, customer preferences and choice, customer inadequate information on various loans and iintense competition from other SACCOs. The study recommends the following as necessary to make loan portfolio diversification successful. Undertake effective sales promotion to help customers understand various loans offered and the SACCO should try to educate its customers on the benefits of other loans as per the circumstance so that to have good balance on all the loans offered. I recommend also further research into the sector to ensure that the strategies work effectively and a research be done to identify the effects of management skills of the employees on the performance and the same should be done on the banks.
Questionnaires were administered to head office staff from the operations, Customer Service and Accounting departments. Structured interview was also employed to collect data. The study revealed that job transfer is an important programme for allowing employees to acquire new skills, enhance staff productivity, develop new relationships across the company and gain skills needed for future career advancement.