No problem at all! It seemed like you might be losing a lot of sales (and, more importantly, readers) given the process to access the files was so unintuitive.
Please let me know if you get it resolved, though - I'd still like to tip!
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The Community Copy system was a work around using itch software that was intended for other purposes. I doubt there's another solution except my making the main game free, setting the payment field to automatically fill in a recommended $15, and then letting folks adjust it downward as necessary. But then there are no longer Community Copies and folks might not get that you can pay less or zero?