Heya! I found out what happened and it was a bit of a wtf moment for me. So apparently, while we were prepping  the full game, Steam changed it’s policies about giving dicount codes and now only games that sell really well have an option to do that. We can’t give the refund either unless it’s less than 14 days since purchase and less than 2 hours of playtime. So we sent a free fan pack and a message to everybody who owns it as an apology. This one is totally out of our hands. >_<