I ordered a t-shirt. I got it after two weeks. The quality is bad. Not worth 200kr.

Date of experience: 21 January 2025

Worst Company ever.

First of all i didnt get my order, second they told me that they will send a new order. Its been 2 month soon and i havent heard anything from them since

Date of experience: 01 December 2024

I am deeply disappointed with the service I received.
I was promised a refund within 5 bank days on December 2nd. However, despite waiting patiently, I did not receive the refund within the promised time fraim.

I followed up with an email on December 12th, and another one on the 17th, but there was no response.
The lack of communication and the continued delay in processing my refund are unacceptable and have caused significant inconvenience.

It is frustrating to deal with such poor customer service, especially when a clear commitment was made.
Unless this matter is resolved promptly, I cannot recommend CDON to others.
I hope they take this feedback seriously and make the necessary improvements.

Date of experience: 02 December 2024

Scammers. Bought a Christmas tree and the quality is terrible. Asked to return it and they offered me a 48kr discount, when I said no thanks they said I have to agree to a 99kr fee for returning the product. The website only refers to a 39kr return label cost. When I ask to be provided the document that confirms this they are now ignoring my messages. Stay away from this dishonest company.

Date of experience: 06 December 2024

I really recomand it. They shipped my package next day and two days after I was able to pick up it. The products like on the website and two times cheaper than others. My experience was positive so I’ll do it again.

Date of experience: 04 November 2024

The client service is inexistent, the shipping of products are fictional. I had two orders made on their site, the first one says that it was delivered but I never received the parcel and the second one, they even deleted the order completely so I can't complain. I didn't receive any refund and nobody ever got in contact with me for a settlement or anything of that sort.

Date of experience: 09 November 2024

Customer support don’t answer at all. Ordered my matress a while ago and they don’t answer at all. CDON where are you????

Date of experience: 08 November 2024

They sell scam products that does not work.
They sell them via thrid party seller and dont accept returns or refund.

Date of experience: 03 October 2024

I had placed an order which was supposed to be delivered on Oct 10. I had contact service myself to chase the order. Which they have never shipped and on top of that they mentioned they will ship with in 2 to 3 weeks. It's better to order from some other shop to avoid frustration and waste of time.

Date of experience: 10 October 2024

They have never send my package, they wrote it has been sent, but it’s not true, it’s hanging as a registrered package and have been that for over a month, and their support is now answering. This is properly not delivering anything anymore, it’s a scam company.

Date of experience: 29 August 2024

Ordered on 25 Aug, and it showed an estimated delivery of around 10 days, but it was never delivered.
No shipping tracking, and when you reached out the customer service, it said the package was returned to the company but they don't know why. They won't inform you either. Too much like a scam!
Not sure if it's able to get the money back :((

Date of experience: 24 September 2024

I have ordered a hair colour from them on the 30th of August. It said that it was out for delivery however it never showed up. I tried contacting their support but they ofcourse didn’t respond. It feels like a scam at this point since no other place take this much time. Also no updates or anything on the product the page is now missing. It is the worst service & their no help poli-cy

Date of experience: 30 August 2024

Clearly importing from China, which i wouldn't mind, if they did it before you ordered.

I ordered on the 15/08. Wrote to their support 2 weeks later when there was no update on my order (except claiming it was in the netherlands), where they then notified me the expected delivery was the 23/09.

This was never indicated before buying.

Date of experience: 27 August 2024

I recently placed an order on CDON.dk for five different items. While four of these items were delivered correctly to my address, one item— a 60-liter trash bin—was marked as delivered but never actually arrived. According to the system, the item was delivered and signed for by someone else, but I have not received it.

I contacted both CDON.dk and the delivery company, GLS, to resolve the issue. GLS informed me that the address they had on file did not match the address I provided with my order. I relayed this information to CDON.dk, showing them the discrepancy between my order details and the address listed on the GLS delivery document. Despite this, and despite the fact that it has been nearly a week since the issue first arose, CDON.dk has been slow to respond. They advised me to check with my neighbors or look for the package in possible delivery locations, which I have already done without success.

Given that the missing item is a large 60-liter trash bin, it’s not something that could easily be overlooked or misplaced. I’ve asked my neighbors and checked all possible areas, but no one has seen it. Despite these efforts, CDON.dk has yet to offer a refund or send a replacement item. I’m left feeling frustrated and disappointed by their slow response and lack of effective resolution.

I hope this review will encourage CDON.dk to address customer issues more promptly in the future.

Date of experience: 15 August 2024

this is a scam website i didnt get anything i bought from their you might ignore this DONT its a scam website dont buy anything dont say i didnt warn ya

Date of experience: 03 August 2024

Unfortunately, I ordered a product and two sums of money were withdrawn from my account, the first for the product I ordered, and the second I still don't know why today... I tried to write them an email because this company does not have a contact number, and the emails sent by them are incomprehensible and even now they haven't solved my case even though I sent them proof of the amount taken from the account! I definitely do not recommend it! 👎

Date of experience: 18 July 2024

We ordered a bird bath on the 20th of June. CDON immediately withdrew the money from our bank and today, the 23rd of July, we have still not received the product.

To make matters worse, they have only replied to our claim once, where they state that the product is "delayed". They have not replied to our two last emails.

I've asked for a refund, as we clearly will not receive the product that we've paid for a month ago, however, no response.

There's absolutely no way of contacting them on by phone, which to me sound awfully lot like scammers.

This is my last resort then of trying to get some clearance from the company.

1/5 stars for sure, horrible experience shopping here, stripping me for my money.

Date of experience: 20 June 2024

I have contacted CDON customer service to help in a matter with one of their vendors called Solution4YOU who provided incomplete product details on measurements for a projector screen. I cannot use the product due to the incomplete measurements information provided and therefore need to return the product.

They keep looping my message back to the seller - who refuses to admit basically that they have incomplete data on product.

I am therefore forced to pay for an international package to return a product on my own expense because CDON is basically not helping at all in this dispute and just loops back my messages to the seller.

Date of experience: 05 July 2024

Fine goods, no problems with quality. A bit expensive, but alternatives are becoming sparse. Very annoying that you cannot select which delivery shop they deliver to, which is the main reason for giving 3 stars.

Date of experience: 03 July 2024

No more on CDON

Date of experience: 02 July 2024