In nonprofit organizations, case management is a structured process that involves identifying, assessing, planning, coordinating, and monitoring services to meet the unique needs of individuals and families in need. Case managers work closely with clients to provide support, resources, and advocacy to help them navigate and access the services and assistance available to them. By streamlining communication, coordinating services, and tracking progress, case management ensures that individuals receive comprehensive and holistic support.

Government case management involves the coordination and supervision of services and resources provided to individuals or families by public sectors or government agencies. It is a structured process that helps public sectors and nonprofit organizations efficiently handle and track progress of cases involving social services, healthcare, housing, and other assistance programs. Bonterra Impact Management ensures timely delivery of services, maximizes resources, and promotes positive participant engagement and workflow management.

Bonterra Impact Management comes with standard support. Our chat support is available 7 a.m. CST to 7 p.m. CST, and includes 60 support cases per year at no cost. For additional support, learn more about our support packages.

Oftentimes, working out of multiple systems can reduce efficiency and lead to inaccurate data, ultimately depleting impact. With a unified case management and impact measurement solution, you can manage all of your program information, analyze data, report outcomes, communicate with participants, and more in a single solution.

For more than a decade, Apricot has been providing nonprofits and social service organizations with industry-leading case management software. Known for its efficient workflows, powerful automations and sophisticated reporting tools, Apricot has always empowered agencies and nonprofits to improve service delivery and outcomes through better data and technology.

Apricot is now part of the Bonterra Family as “Bonterra Impact Management.” This new branding of the same powerful Apricot software represents our ambition for the product. We are not just trying to build incrementally better case management tools. Our goal is to build an interactive network of measurement, support, and best practice content into the same tools our customers use every day to manage their cases and programs.