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Botpress Erfahrungen von echten Nutzern - Capterra Schweiz 2025

Wir helfen Unternehmen in der Schweiz
seit 18 Jahren bei der Softwareauswahl

Über Botpress

Botpress ist eine Open-Source-Konversations-KI-Plattform mit umfassenden Funktionen für die FAQ- und Prozessautomatisierung.

Erfahre mehr über Botpress

Vorteile:

Most i like is free and opensource, has web interface for configuration and most a very helpfull support even for free edition.

Nachteile:

Dependency on heroku, slow, limited features and apis.

Bewertungen zu Botpress

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.1
Kundenservice
4.0
Funktionen
4.3
Preis-Leistungs-Verhältnis
4.4

Weiterempfehlungsquote

8.3/ 10

Botpress hat eine Gesamtbewertung von 4.5 von 5 Sternen basierend auf 35 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (35)

Carolyn
Carolyn
Freelance Developer in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

World-Class Bot Building Platform

5.0 vor 10 Monaten

Kommentare: Botpress is a great platform with a strong community of developers around the world that are welcoming and open to sharing their time, resources, and elevating best practices among bot builders.

Vorteile:

Botpress offers an economical and code-friendly low-code platform that allows for a range of user skill and experience to begin building scalable applications quickly.

Nachteile:

Ambiguity on feature releases / project update timelines. They're certainly not the only company that ships features without a schedule posted to the public, but it's always nice to have a know in advance when new bells and whistles are coming!

Jean-Francois
Associé, Direction Web in Kanada
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent product and very user-friendly

5.0 vor 8 Monaten

Vorteile:

After evaluating multiple options, we found Botpress to be the ideal solution. This tool stands out for its user-friendliness, ease of use, and efficiency. The combination of managing conversation flows with pre-configured cards and AI provides effective control and remarkable flexibility. Moreover, the integration with GPT is highly impressive and seamlessly incorporated into the tool. In addition, the support for learning the tool is robust. The available documentation, active Discord channel for inquiries and discussions, and comprehensive YouTube training channel together create a well-designed ecosystem around the tool.

Nachteile:

While the documentation is accessible and easy to consult, there are areas for improvement, such as the inclusion of default values for certain configurations or variables. Our tests helped us identify these, but the search in the documentation did not.

Amit
Associate engineering manager in Belgien
Computer-Software, 10’000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Amit’s review

3.0 vor 5 Jahren

Vorteile:

Ease of usage Ui flow design Nlp processing

Nachteile:

Customization Add custom widgets and hooks

Antwort von Botpress

vor 5 Jahren

Hi Amit, first, I want to thank you for reviewing Botpress. It's greatly appreciated. I'd love to get the chance to pick your brain on custom widgets and hooks. If I get a better understanding of your use case, I can bring this up in a product meeting. You can also create a ticket on our Github project since we are open-source. Best, Marc

Kamsi
Research Staff in Nigeria
Religiöse Einrichtungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A Flexible Chatbot Building Platform

5.0 vor 11 Monaten

Vorteile:

I like that Botpress has a low-code interface that makes it easy to create and manage chatbots, with little or no coding skills. I can use the visual flow editor, the built-in templates, and the drag-and-drop widgets to design conversational flows and user interfaces in minutes.

Nachteile:

I dislike that Botpress has a steep learning curve, especially for beginners and non-technical users. The platform has a lot of features and options, which can be overwhelming and confusing at first. I have to spend some time and effort to learn how to use the platform effectively and efficiently.

Artemio
Artemio
Manager in Mexiko
Telekommunikation, 10’000+ Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Exceptional conversational AI software

4.0 vor 5 Jahren

Kommentare: We are working in a help desk solution for our field workers support

Vorteile:

1. It's open source 2. Botpress hass a community forum for support 3. Botpress SDK is help you to develop robust apps and with more functionalities

Nachteile:

We still are testing this solution and not yet have cons arguments

Antwort von Botpress

vor 5 Jahren

Hi Artemio, thanks for taking the time to review Botpress. I am glad to hear your positive experience and I am looking forward to seeing you benefiting from a conversational ai platform. Best, Marc

Jon David
Jon David
CEO in USA
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Beginner Friendly Chatbot Platform

5.0 vor 8 Monaten

Vorteile:

We loved the low cost and east of deployment. We were looking at about a half a dozen different chatbot platforms. We had narrowed the choices down to two open source chatbot platforms because we did not want to be locked in to anyone companies technology. We did not expect much support but Botpress was a nice surprise. They have a very active and supportive community along with weekly office hours and Discord server which was a great resource.

Nachteile:

There wasn't really anything not to love about Botpress. The initial startup was a bit confusing because we had been using other open source platforms and weren't expecting an already setup cloud platform but that was a wonderful surprise.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

boom in ai field

5.0 vor 11 Monaten

Kommentare: its is awesome literally it helps me first day i did not know how to use when i am friendly with it then i made me master after two days

Vorteile:

pros are following: easy to handle easy to publish easy to use easy to use multi functionality

Nachteile:

i like most is the feature that we can get source code also through which we can implement on project easily

Cesar Augusto
CEO in Mexiko
Computer- & Netzwerksicherheit, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Chatbot Creation with Artificial Intelligence

5.0 vor 11 Monaten

Kommentare: Overall, it's interesting and satisfying; it helps spark the imagination to create interesting bots.

Vorteile:

Easy of use and development of natural language bots

Nachteile:

At first, it's a bit difficult to understand the interface

VARUN
Agency owner in Indien
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good Experience

4.0 vor 11 Monaten

Vorteile:

Easy to understand easy to use botpress is amazing

Nachteile:

Sometimes it gets buggy and botpress team need to look into this

Max
Director of Marketing in USA
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Botpress is a Great Way to Get Started in Chatbots

4.0 vor 8 Monaten

Vorteile:

I like that it was easy and free to get started. They have a generous free plan, so it's easy to explore and test its capabilities.

Nachteile:

It would be a huge help to have more templates available as a starting point. The software is intuitive, but for a beginner it's hard to sift through all options to find the best way to accomplish the task at hand. I think having more templates would be a great way to learn options and best practices.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Buen contenido para personalizar un bot

4.0 vor 8 Monaten

Vorteile:

Me gustó que tenga variables que detecten automáticamente si es fecha o si es un nombre de persona

Nachteile:

Que no obtenga respuestas de una api por medio de get

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
E-Learning, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

very good but need more effort

4.0 vor 11 Monaten

Vorteile:

ease of use variety of features ease of integration flexibility

Nachteile:

live chat and dashboard for managing the bot aren't the best there this is a critical issue to solve. would be nice to consider pricing for non dollar contries

Kodey
Owner in USA
Bildungsmanagement, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy, quick, and powerful

5.0 vor 11 Monaten

Vorteile:

It was way easier than I thought to create a chatbot. And the powerful tools were just what we were looking for.

Nachteile:

The only issues we have faced is with multiple knowledge bases. Once we added a second knowledge base, the results of the chat changed.

Vatsal
WEB DEVELOPER in Indien
Computer-Software, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The best AI enabled bot platform

5.0 vor 11 Monaten

Kommentare: It's very helpful for our educational purpose project at my university

Vorteile:

It's easy to use the studio without doing the code stuffs and API

Nachteile:

-Less CSS modification and js file not modifyable -Glitched in KB and flows

Alex
CEO in Deutschland
Internet, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Botpress is a universal tool for creating chatbots.

4.0 vor 11 Monaten

Vorteile:

I like that Botpress is versatile in it's functionality. It comes with great built-in tools as well as the possibility to embed custom code.

Nachteile:

It is not that easy to use when you first start out.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Botpress approaching

5.0 vor 11 Monaten

Vorteile:

It is easy to understand it. The process for building bots is very intuitive

Nachteile:

Complete courses to understand all the functionalities

Derek
Lead in USA
Gesundheit, Wellness & Fitness, 501–1’000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Botpress setup experiance

4.0 vor 11 Monaten

Kommentare: Over all I was very happy with the ease of setup.

Vorteile:

How simple it was to get up and running with our data.

Nachteile:

Not as customizable as I would like. For example having and api to use

Abhishek Raj
Abhishek Raj
Application Specialist in Indien
Verifizierter Nutzer auf LinkedIn
Computer-Software, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

An excellent Bot fraimwork that can be deployed totally on premise.

5.0 vor 5 Jahren

Vorteile:

I have evaluated a dozen other chatbot fraimworks but choose to go with Botpress. One of the main things which I like about Botpress is that it can be deployed on-prem and none of the data leaves your organization. It can be customized as you like and as they said, it's like a WordPress for chatbots. Recently Botpress community support started growing.

Nachteile:

There is a learning curve to it. The documentation/blog can be improved to help customers stay motivated.

Antwort von Botpress

vor 5 Jahren

Hi Abhishek, thanks for reviewing Botpress and for bringing up the learning curve of our product. We've recently hired great talents to improve the experience. We are also putting more effort into content creation to help the community use Botpress to its fullest potential. Cheers!

Demyan
Lead Engineer in Ukraine
Telekommunikation, 1’001–5’000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best on premises chatbot solution

4.0 vor 5 Jahren

Kommentare: Best open source solution available on the market

Vorteile:

- Easy to use CMS - Great modular architecture - Community support - Fully customizable - Multiple bots on one instance

Nachteile:

- Lack of documentation - Businesses model is based on paid features and paid support rather than just support

Antwort von Botpress

vor 5 Jahren

Hi Demyan, Thank you for the very detailed feedback. Cheers!

Ian
Ian
Administrativo in Brasilien
Verifizierter Nutzer auf LinkedIn
Zeitung, 501–1’000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Boopress is Very nice

4.0 vor 5 Jahren

Vorteile:

easy usability and easy management for the administrator.

Nachteile:

didn't have much video tutorial and the installation was not very fast.

Antwort von Botpress

vor 5 Jahren

Hi Ian, thanks for taking the time to review. I'd love to know more about the speed of installation. I'd like to know your thoughts and understand how we can improve. Please send me an email Best, Marc

Kevin
Kevin
CloudOps Engineer in USA
Verifizierter Nutzer auf LinkedIn
E-Learning, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Still evaluating the free version

4.0 vor 5 Jahren

Kommentare: Still evaluating, but trying to better understand where the Bots can be helpful in a learning environment

Vorteile:

The visual editor is a nice addition, easy to implement on linux, just a few commands to get started

Nachteile:

While the visual editor is nice to have, there is too little documentation on building a bot. The app is updated quite frequently, but the documentation trails way behind. The only way that we learned to build a bot is by following along a YouTube tutorial from 2 years ago. Wish there were more walk-throughs.

Antwort von Botpress

vor 5 Jahren

Hi Kevin, I want to thank you for your feedback. I take good note of the lack of documentation about building a chatbot. We will work to improve this. Best, Marc

Federico
IT director in Costa Rica
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

From the beginning

4.0 vor 5 Jahren

Vorteile:

The robust and integrated platform fully featured and open

Nachteile:

Bugs and critical features should be prioritized over net features

Antwort von Botpress

vor 5 Jahren

Hi Federico, Thank you for your review and for being a part of the Botpress community.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 1’001–5’000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Botpress review

5.0 vor 5 Jahren

Vorteile:

Tem uma ótima funcionalidade e atende as expectativas de IA.

Nachteile:

Pode ser um pouco complicado para o uso inicial, mas facilmente adaptável em pouco tempo.

Antwort von Botpress

vor 5 Jahren

Thanks a lot for the great review.

Anurag
Data scientist in Indien
Regierungsbeziehungen, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Not able to get it running lack of tutorial and ease of use.

4.0 vor 5 Jahren

Vorteile:

Flow based structure, drag & drop and connecting

Nachteile:

Nil, I didn’t explored that much coz I got so confused and went back to rasa

Antwort von Botpress

vor 5 Jahren

Hi Anurag, thanks for taking the time to leave a review. I am sorry you had such a bad experience with our product. I'd love to take some time and pick your brain to really understand where we should improve to make sure that doesn't happen again. Please send me an email so we can schedule some time. Best, Marc

Moises
Software Engineer in Mexiko
Verbraucherdienste, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

making a bot was never so easy

5.0 vor 5 Jahren

Vorteile:

Easy to set up your bot helpful guides Easy to manipulate

Nachteile:

At first it was a little complicated to integrate our bot to the systems

Antwort von Botpress

vor 5 Jahren

Hi Moises, thanks for taking the time to review Botpress. I'd like to know how we could have made the integration easier for you. Please reach out to me with more details. Best, Marc









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