Your prospect is interested but goes silent online. How can you re-engage and move the conversation forward?
If your online prospect suddenly stops responding, don't fret. Here are some subtle strategies to re-engage and keep things moving:
- Send a friendly check-in message that adds value, perhaps including a relevant article or insight.
- Ask an open-ended question related to their needs or interests to spark dialogue.
- Propose a specific and easy-to-schedule follow-up, like a 15-minute phone call.
What techniques have worked for you in re-engaging silent prospects?
Your prospect is interested but goes silent online. How can you re-engage and move the conversation forward?
If your online prospect suddenly stops responding, don't fret. Here are some subtle strategies to re-engage and keep things moving:
- Send a friendly check-in message that adds value, perhaps including a relevant article or insight.
- Ask an open-ended question related to their needs or interests to spark dialogue.
- Propose a specific and easy-to-schedule follow-up, like a 15-minute phone call.
What techniques have worked for you in re-engaging silent prospects?
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Uma dica que tem dado muito certo comigo é fazer uma ligação rápida para reaquecer o lead em potencial. As vezes, uma comunicação apenas por mensagem deixa o relacionamento esfriar e uma rápida ligação faz muita diferença e de forma rápida. Hoje eu testei com alguns casos e foi realmente eficaz. Espero que ajude!
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One thing I’ve found useful is sending a personalized message that brings immediate value. Instead of a simple check-in, I share a relevant insight, like a recent article or research that could benefit their business. I also ask open-ended questions, such as "What are your main challenges right now?" or "How have you been approaching [a specific topic]?" to encourage a response and keep the conversation going.
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The client is interested - Now that's your 1st win. But now he was gone silent and that's a challenge, not a lost opportunity. With the optimistism of the small we should (Assuming we have the prospects number): 1. Talk - Try and initiate a conversation around HIS challenges on getting this project ahead. Sometimes a casual approach of conversion can get you more information. 2. Chat - If a phone call fails, try the chat method. Sometimes people are uncomfortable talking over the phone, fearing confrontation. So, a simple chat message, lending support may help. 3. Email - If both the above sources fail, an email could be your last resort but remember to keep the tone of the mail a bit casual, comforting the receiver that you empathize.
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An interest is a plus. A mix of empathy, value, and strategic outreach is needed to re-engage the prospect. Polite Reminder: People get busy or forget. A friendly follow-up helps. Be brief and direct, without pressuring them New Value: Share insights/industry updates related to their interests. It shows you’re still thinking of their needs, not just closing a sale Provide a free trial, personalized demo, webinar invite or a valuable resource. It could reignite interest Personalize: It makes your outreach more relevant and engaging Multiple Channels: Engaging on different channels can capture attention Asking for feedback/update gives them an easy way to respond Soft Urgency: Introduce a time-sensitive offer or event without being pushy
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El silencio en una conversación puede ser una gran oportunidad depende como lo aborde... Si mi prospecto queda en silencio en la llamada le daría ese espacio sin interrumpir y luego hago un comentario algo coloquial... percibo que te sorprende lo que te acabo de mencionar , imagina si te visito y te llevo más información de valor.. Te parece vernos proximo martes 11 am ?
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Un prospect intéressé qui se tait n’est pas forcément perdu, mais il faut agir avec finesse : Commencez par un message simple et non intrusif, par exemple : "Je voulais m’assurer que tout allait bien de votre côté et partager cet article qui pourrait vous être utile." Cela montre que vous apportez de la valeur sans pression. Ensuite, posez une question qui invite à la réflexion, comme : "Avez-vous eu l’occasion de réfléchir à nos échanges ? Je serais curieuse d’entendre votre avis." Cela relance le dialogue sans paraître insistant. Enfin, proposez une action concrète, mais légère : "Seriez-vous disponible pour un rapide échange cette semaine ? Je m’adapte à vos disponibilités." Cela facilite la reprise du contact.
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Send a quick, friendly message to check in. Share something useful or relevant to their needs to spark their interest again.
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To re-establish contact with potential customers, I typically follow up by revisiting the specific pain points we discussed in our initial meeting. I aim to understand how these challenges have evolved and whether they're still significantly impacting their key performance indicators. Before reaching out, I conduct thorough research on the company or product to ensure my conversations are informed by the latest developments. This approach helps me tailor my follow-up efforts to be more relevant and valuable to the customer.
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