Lisa Carter
Tried several times and every picture I took the visualizer could not identify the scene. An exterior door, I tried close up, far away, in between, morning, afternoon, evening, every picture could not be used because the visualizer doesn't know what a front door is! Not wasting any more time uninstalling and trying another app that hopefully knows what a door is
Lyvonne Smith
It uploads my photos sideways so I can only choose to take a new photo directly from the app. When using the new photo taken, I'm finding the tool poorly identifies and incorrectly colors large items in the room making it really hard to use. It actually colored my desk chair and half of the floor in the photos. I finally gave up.
13 people found this review helpful
Sherwin-Williams
October 14, 2024
Thank you for your detailed feedback! We’re sorry to hear you’re having issues with photo orientation and the tool's color identification. We recommend checking the photo settings on your device to ensure they upload correctly. If you have any further assistance, please reach out to us at colorexpertapp@sherwin.com!
Vannah Oakford
I thought the new one would work better than the old one but the "AI" on this is horrible and they took away the color palette option in lieu of uploading your room. Doesnt it make more sense to want to base my options off a specific image or scene instead of using the existing options in my space? Or at least give the option to do so? Please give up on AI and bring back the color palette
27 people found this review helpful
Sherwin-Williams
August 13, 2024
I’m sorry to hear that the new app hasn’t met your expectations. I understand your frustration with the removal of the color palette option and the current AI features. We’re committed to improving the app, and your suggestions are vital for guiding our updates. Please email us with any additional feedback you have at colorexpertapp@sherwin.com.