5 hours ago

PR

Good customer service, very kind.

6 hours ago

Good prices which was the initial draw. However, they have sold out to Aha so prices not so good anymore. I have had a terrible experience with this firm. Firstly, after a non-fault accident I wasn't treated like a valued customer and felt like the adjudicator was treating me as if it was my fault. They were not the easiest to get help from customer service but the website was a little more helpful it terms of making payments and viewing policy information. However, in the last few months I have been disappointed by the dismal level of customer service. Hours on hold, website glitching, support queries not being answered, payments being taken out late, chat feature not working. I had to make a complaint to the ombudsman after a couple months of issues only to finally get a Customer Service lead to email me a half hearted incomplete response. This is ongoing so have used todays date.

14 hours ago

CK

The agent that I dealt with was very polite and knowledgeable about the products. Ayush was very informative and was exceptional about my policy. Thanks.

13 hours ago

member since 2005 and used its towing services just 4 times. After a 4 hrs wait during -14c temp, while was given an estimate of 60-90mins on a non-rush hour (9:15pm), clear night with no rain/snow/ice, and no way to communicate with them on status, this is not just incompetent, but a blatant lie for its ability to service. IMO, it is a SCAM. AVOID them! they are incapable of performing at time when it matters.

A day ago

SS

The customer service representative was very knowledgeable, polite, and helpful. I received great service and wouldn’t recommend to anyone.

A day ago

AE

The broker changed my information on the system to increase the quote

13 hours ago

CO

The customer service agent was amazing. She was clear and friendly. Took the time to make sure everything was right.

4 hours ago

DA

the communications

1 days ago

V&

Jenny was very helpful.

18 hours ago

DE

Their system is messed up and all of a sudden stopped taking payments out of my account and said I needed to update my information. I did and called them and they said oh it will come out in a few weeks, fast forward and I get an email basically stating that because “I missed a payment they are giving me more time to pay this missed payment” I called and begged them to take it out. So they put their mess up on the client and then want to double my insurance payment in April. Not happening. They increase your insurance when absolutely no claims. Not available on weekends. I will be finding a new insurance company ASAP. 20% discount because I have a tangerine bank account isn’t worth this headache of a company.