To speak to a Red Cross Emergency Communications Specialist call 1-877-272-7337.
Using a computer, smartphone or tablet, you can call the Hero Care Center for free.
Use the Hero Care App to access vital emergency and non-emergency resources for military members, veterans and military families.
Download it on the App Store, get it at Google Play, or text "GETHEROCARE" to 90999.
Using a computer, smartphone or tablet, you can start a request for services and track its progress from anywhere in the world. For tips on using this self-service tool, please scroll down to watch our video.
Service members eligible to receive emergency communications regarding an immediate family member include:
The American Red Cross does not authorize emergency leave for members of the United States military. The Red Cross role is to independently verify the emergency, enabling the service member’s commander to make an educated decision regarding emergency leave and then to provide transportation assistance and/or financial assistance if needed.
The American Red Cross facilitates emergency financial assistance on behalf of Military Aid Societies. These Aid Societies determine the financial assistance package that will be offered – a grant or a loan. The Red Cross is the mechanism to expedite access to these financial resources 24/7.
The American Red Cross works in partnership with military aid societies to provide quality, reliable financial assistance to eligible applicants 24/7/365.
The American Red Cross offers confidential services to all members of the military, veterans, and their families by connecting them with local, state and national resources.
Whether your family is facing its first deployment or the next of many, the American Red Cross has developed workshops, information and support services to help you with the practical and emotional challenges.
The American Red Cross offers confidential services to all veterans and their families by connecting them with local, state and national resources, including assistance with preparing, developing, and obtaining sufficient evidence to support applicants’ claims for veterans’ benefits.
Caregivers from all eras and services are invited to join and exchange experience, empathy, education and encouragement.