Promoting rule compliance in daily-life: Evidence from a randomized field experiment in the public libraries of Barcelona

Jose Apesteguia (), Patricia Funk and Nagore Iriberri

Economics Working Papers from Department of Economics and Business, Universitat Pompeu Fabra

Abstract: We study how to promote compliance with rules in everyday situations. Having access to unique data on the universe of users of all public libraries in Barcelona, we test the effect of sending email messages with di erent contents. We find that users return their items earlier if asked to do so in a simple email. Emails reminding users of the penalties associated with late returns are more effective than emails with only a generic reminder. We find differential treatment effects by user types. The characteristics we analyze are previous compliance, gender, age, and nationality.

Keywords: Rule Compliance; Field Experiment; Public Libraries. (search for similar items in EconPapers)
JEL-codes: C93 D01 D03 D63 K42 (search for similar items in EconPapers)
Date: 2010-08, Revised 2011-02
New Economics Papers: this item is included in nep-cbe and nep-exp
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Citations: View citations in EconPapers (1)

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Related works:
Working Paper: Promoting Rule Compliance in Daily-Life: Evidence from a Randomized Field Experiment in the Public Libraries of Barcelona (2015)
Journal Article: Promoting rule compliance in daily-life: Evidence from a randomized field experiment in the public libraries of Barcelona (2013)
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Persistent link: https://EconPapers.repec.org/RePEc:upf:upfgen:1231

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