Monzo tone of voice

Some good—if overlong—writing advice.

• Focus on what matters to readers
• Be welcoming to everyone
• Swap formal words for normal ones
• When we have to say sorry, say it sincerely
• Watch out for jargon
• Avoid ambiguity: write in the active voice
• Use vivid words & delightful wordplay
• Make references most people would understand
• Avoid empty adjectives & marketing cliches
• Make people feel they’re in on the joke – don’t punch down
• Add a pinch of humour, not a dollop
• Smart asides, not cheap puns and cliches
• Be self-assured, but never arrogant

Do That After This – Terence Eden’s Blog

Good advice for documentation—always document steps in the order that they’ll be taken. Seems obvious, but it really matters at the sentence level.

An editor’s guide to giving feedback – Start here

I was content-buddying with one of my colleagues yesterday so Bobbie’s experience resonates.

What it’s like working with an editor

This piece by Giles is a spot-on description of what I do in my role as content buddy at Clearleft. Especially this bit:

Your editor will explain why things need changing

As a writer, it’s really helpful to understand the why of each edit. It’s easier to re-write if you know precisely what the problem is. And often, it’s less bruising to the ego. It’s not that you’re a bad writer, but just that one particular thing could be expressed more simply, or more clearly, than your first effort.

Words To Avoid in Educational Writing | CSS-Tricks

This old article from Chris is evergreen. There’s been some recent discussion of calling these words “downplayers”, which I kind of like. Whatever they are, try not to use them in documentation.