Two problems

I don’t love the decision to separate the documents from official books, but I’m sure there’s a reason. However, with the stuff that now makes up all of the Scribd app, there are two problems that make it way more difficult to use than it should be. First, you still see the things you’ve saved in Everand. There’s no reason for this. If I want to see those, I will open Everand. Second, Scribd has always been bad about saving your place in documents. When you close a doc, you absolutely must make a bookmark. This seems like something they should have figured out by now. Otherwise, quite good.

Developer Response ,

Hello there, thank you very much for your feedback! We're sorry to hear you are not completely satisfied with the change. While we may not be able to implement the changes some of users would like to see, we do take the time to review and discuss them with our team. Thanks again!

Where is My Stuff?

I’m trying to keep an open mind with this Everand x Scribd merger.

Frankly, as a user, it is extremely inconvenient to browse content on two different apps, when it used to be on one app. Navigating my “saved” items has been a nightmare. Here are some examples:

I look for a “document” on scribd, but can’t find it. Hop over to Everand, and find it there (turns out it was an “E-Book). Then I look for “sheet music’ on Everand, and again, can’t find it until I switch over to Scribd, and see that the “sheet music” was actually technically a “document”. Are you following my logic? Fellow users, can we relate?

Also underscored is the inevitable feeling that these two services, currently covered under one subscription to Scribd, will eventually be two separate subscriptions (hopefully us founding users will be grandfathered into 1 sub).

I would love to know the real reason for this change. My guess is either copyright issues (e-books being pirated as “documents” on scribd), or financial issues (joining forces with other companies to compete with Audible / Kindle). Because let’s be clear, the fact that the segregation of content actually makes it EASIER for users (as they claimed), is fundamentally untrue.

I actually have empathy for whatever reason forced Scribd’s hand on this new direction. I proudly endorse this product as a superior alternative to Kindle and Audible. That being said, the execution and lack of transparency is disappointing.

I have canceled my subscription and they kept charging my account

This is not the first time I’ve experienced an issue with unauthorized charges on my account. Previously, I had to dispute a charge with my bank, which led to my card being re-issued.

I’m finding it difficult to understand why I’m still being charged for a subscription I canceled months ago. This cancellation was confirmed by one of your customer service representatives. If needed, I can provide email correspondence to verify this.

At this point, I’m concerned that my account will be charged again at the end of the month for a subscription I have not used. While I understand that investigations may be necessary, the inconvenience this has caused me over a $24 charge is frustrating, especially considering this is not the first time I’ve raised this issue with your company.

I’ve already responded to your customer service team, who requested additional information such as screenshots of the charge and partial card details. However, I’d like to stress the urgency of resolving this issue promptly to avoid having to file another dispute with my bank.

I do not wish to leave a negative review, but I will be forced to do so if the issue remains unresolved. I am willing to update my feedback once I see that the matter is properly handled and my account is fully refunded, with assurance that I won’t be charged again.

I trust you will address this as soon as possible and provide a timely resolution.

Sincerely,

Developer Response ,

Hi there, we understand your concerns and are happy to help. As a reminder, we will need you to update your review with your ticket number. We cannot locate your support ticket without any identifying information like this. Please include your ticket number in your updated review so we can locate and escalate your case. Thanks!