I am following BB since the beginning and I’ve seen the evolution of this app and their technology. The app is simply awesome because it shows you the coolest and delicious restaurants and then cool videos of food and much more! I am defiantly a fan and getting my $fly which I love.

User from SC, I’m consistently disappointed with most things about this platform. It’s a great idea for rewards but due to repeated technical difficulties, and poor user experience I’ll be deleting it. Restaurant staff don’t receive the necessary training and information to use this effectively. today I sat at a restaurant for 30 minutes while half the staff and management tried to figure out how to allow me to use points to pay. I don’t blame the staff I blame whoever was in charge of training them (blackbird). I offered them my credit card but they wanted to figure it out for the sake of guest satisfaction. The experience using it was so bad that I don’t even want to bother using my other 80$ in points. I also worked at a restaurant when they first got blackbird and even from the business side it’s extremely annoying to use and very inefficient. If you like free stuff and a headache then this is definitely for you. Hope they figure out how to make it better

So the concept of blackbird is monetizing you becoming a regular at restaurants… which you can do without blackbird. While there is a selection of restaurants in NYC that use blackbird most of the good ones have no idea what it is or how it works. On top of this, in order to use the $fly that you accumulate, the restaurant has to accept blackbird pay, which almost none of the good ones do. It’s just awkward having to ask every restaurant host if their blackbird works and being met with “what is that?” especially when the puck is sitting in front of them. It’s genuinely a hilarious and unnecessary app. Finally as someone who works in the industry, the blackbird pay system is terrible and not convenient for guests or restaurant staff. No one is ever sure if it works and guests usually end up complaining about something related to it.