Doesn’t update on the first try. Have to do twice when updating the availability of items on the menu. Also sometimes the store hours would show closed when it should be open. But it shows open then viewing via browser

DoorDash needs to build focus groups with merchants if it wants to do this app thing right. Rarely anyone at DD reaches out to us on this. Calling customer support always leads to case number which is generally a dead end road.

We are a multi location grocery store on the app but cannot make changes on the menu thru the app (price changes or out of stocks). There should also be notifications thru the manager app when orders come in. Both of these features should be part of the app.

Because we are a store-pick model, we should be allowed to eliminate out of stock items in orders and recommend substitutes in such cases. We cannot do this now and must rely on calls to customer support that are generally cumbersome.

I am extremely disappointed with the onboarding process for DoorDash as a merchant. Despite explicitly stating during registration that I did not need their tablet, one was sent to me without my request. After spending significant time with customer support to initiate a return, I was shocked to receive another notification that a second tablet was being shipped—again, without my consent.

This gives the impression that the platform is pushing additional services that were not requested. I’ve already spent unnecessary time resolving this issue before even starting to work with them.

If you are considering joining DoorDash as a merchant, be prepared for potential unexpected issues like these. I hope the company reconsiders its policies and starts respecting user preferences.