i order 2 pcs chickenjoy 2 orders and 1 order of spaghetti and the cashier put 4 spaghetti combos and 1 pc chickenjoy, and i ask her can you check my order it doesnt seems right to me and she said ahhm yes, and she said yes its right and she proceed anyway and i dont want to argue still i ask miss can you check this receipt again doesnt seem right and she look at it and says okay can i just give 6pcs chicken and 1 spaghetti? and because im maybe dumb sometimes and i just said okay, and when i get home i check how much would have been my bill if i insist the mistakes she put on that machine and the food she gave me, i guess i paid more to it, you know im a filipino customer to this jollibee originated from the philippines i suggest you put a filipino staff who understand better of this food chain, im not saying all staff atleast one person, i mean manager should know better doing this a order taking things cashier thing, i know this is a small matters but the thing is even this lady who is in a manager uniform is not even paying attention or how much more this stuff doing their cooking this food not paying attention to their job,,,,,,

I have ordered food from them at least ten times (not including my relatives’ orders) and I never hear complaints from their orders in the Concord, CA store. I will take out one star for not offering apple/google/samsung pay on the app as an option. This should be the standard as it is free and much more secure than inputting your credit and debit card information. I suspect that the posted reviews are misleading as my experience with this store is basically the same as all other stores that I go to (and those stores have thousands of reviews - the biggest difference is that the other stores offer Apple Pay unlike this one - at least for online orders).

I really love Jollibee and we all know they have the best fried chicken. I really wish the app was better in the way that it allowed for more customizations on menu items when ordering. For example: the only customization options they offer for the sandwiches is if you want jalapeño or not. Perhaps the online menu ordering system could be expanded to allow for more options. I think this would allow for a better customer experience, both on the app, and when customers are interacting with service staff. Thank you