Having issues with this new app. Wanted to order 3 times in the last 2 weeks and they lost those sales. Back when the old app worked I did wish you could save your favorite location. I order before I leave my house on the way to work. 1 time I didn’t realize it auto selected the nearest one, which was in a neighboring state (5 miles from my home, but in the opposite direction of my job.) Luckily the manager at my usual location recognized me and immediately and gladly honored the order.

We're so lucky to have such great store manager, and we're sorry to hear of your experience. We would love to hear from you. Please reach out to comments@justsalad.com with your name and order details so we get the chance to make things right!

While I always enjoy the salads and they usually come as I order them placing the order has become difficult. I used to order on line and there was a provision for reordering previous orders. This was very convenient especially when pressed for time or on the run Ordering on line is no longer available. It’s impossible to sign in. I now use the just salad app but there is no place on the form to view and or reorder previous order so I have to start all over again. Definitely do able but it would be nice to just reorder previous order sometimes Verdict still out on how well the app works Lately it’d be easier to just pick it up instead of wrestling with the app to work efficiently I’ll miss my salads but sometimes convenience is king. Sorry I hate to complain as I have enjoyed my salads in the past and when I actually had to speak with a customer service person they were very nice and accommodating

We are so sorry the app didn't work as intended. Would you be willing to email us so we can get more information on how to replicate and fix this bug? You can reach us at comments@justsalad.com

I just downloaded this app Nov 6th 2024 and I had ordered 3 days in a row, last night I figured my “declined 005” error message was because the store was going to close soon, so I just ordered it with no rewards. Today I try again and get the same declined message. Theres nothing I’ve done differently that it should not be functioning. I also have glitch issues with trying to select a restaurant because it always pushes me out to safari for “catering” and gets stuck in a loop opening many safari pages over and over. It’s very hard to get the app to properly load the locations where you can finally press “order” to select the correct restaurant to even try to place an order. All for this to end up with a declined order placement. Please work to fix this app because there’s no purpose to having it if it doesn’t function AND you can’t even link your store purchase or upload an in-store receipt in order to get rewards!

Thank you for reaching out and providing your feedback. Please reach out to our Guest Relations team at comments@justsalad.com with your name and order details so we can help make it right. We hope you'll give us another try!