Gabb Watch

I got the Gabb watch for 2 of my kids who are 6 & 8. There are several reasons why I choose to go with Gabb wireless. First reason is because of safety reasons far to many school shootings. My second reason is weather we live in tornado alley so weather can be scary at times. Third reason being that I can contact my kids anytime during the day. There have been times where I can’t pick them up I send a messages to my son to let him know who will be picking them up or times where they have left their lunch boxes in my car and have to take it to them. My oldest who is 10 has a cellphone under my phone carrier and has begged me for a Gabb watch because she can’t take her phone everywhere with her at school. They can only have their phones in their backpack she was feeling left out that I could message my son or her little sister but we had zero communication since her phone was stuck in her backpack. I wish I would have known about Gabb Wirelss before getting her a phone now her phone is pointless to have since she now has a watch. Several teachers are aware of their watches and know that they can talk to be during the day they think it’s so cool that some of them are looking into to purchasing a Gabb watch!

Developer Response ,

Thank you for this review!

Gabb 2 first time customer

We have had the Gabb Watch (2) for almost a whole year now. We love the pre set text option, voice messages (super neat), the fact that we have to enter the contacts & our child is not able to do so.

My gripes-
In the recent month or so our sons watch for the first time has shown him leaving our house at night when I verified he was actually in his bed (he wasn’t wearing the watch it was in our living room charging). There have been a few instances like this. I wish the “live” gps was a little more accurate it takes anywhere from 8-15 minutes sometimes to let us know he left our home. I would like the lag to come be between 4-6 minutes max. The technology we have these days it seems it could be less than 10 minutes consistently. We bought two Gabb screen covers since we have had it but honestly we could have purchased 2-3 more the way they break. We just have kept them even if they shattered. I wish the tasks allowed more each day instead of limiting. I also would love if there was an option of more pre-texts or the option of both free text and pre text (I realize the Gabb 3 allows more freedom). The watch randomly overheats and shuts down until it is cooled. I really wish there was a better warning of this happening in the app/parent’s notification and for the child. There needs to be a 10 minute minimum heads up so they can text or call their parents or the parents understand why they aren’t able to be reached.

Need for improvements

Edit: Customer service has been great. Got the watch’s GPS function working again. The app itself seems ok. I would like to see it have the ability to update the map screen instead of having to go in and out of that screen a few times before it updates/refreshes. Otherwise, the other issues I’m having seem to be more with the watch itself and its software.

I like being able to contact my daughter via her watch and I did like the idea of tracking her via gps, but the more we used the app, the less the go’s function worked. It takes forever to update the location and, with the latest app update, the gps tracking quit working altogether! Very frustrating as the gps tracking is a fairly important feature. All of our equipment is updated and signal strength verified by standing next to each other and checking the signal as the app was trying to locate her watch (right next to me!). I’ve contacted support, so if they make it right, I will come back and update this review. At least I can still call and text her. I wouldn’t recommend updating the app unless you are having troubles. I always get into trouble when I update things.

Developer Response ,

Hi Jaci! We're sorry to hear about this frustrating experience. We would be more than happy to look into this further with you. We have several troubleshooting steps that we can do to get the GPS working properly again. We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please send an email to support@gabbwireless.com. Please include in the subject line “[Your name as it appears on the review] - google review” and provide your Gabb Wireless account information in the email. We will contact you within 24 hours. Thank you for allowing us the chance to make this right!