I’ve been eating at PJ’s for decades - their app is great with their “papa track” functionality (to see if your pizza is ready)…. But today I noticed they’ve preyed on all their customers with a fake percentage tips. I don’t know how long it’s been this way, but the percentages are very skewed - No matter what I add to my cart, even the 15% tip is off by a large margin… it gets worse as you increase the tip percentage. The 25% option is actually close to 33-35% for my order today which is why I noticed for such a small order, why is my “25%” tip costing me a third or more of my order? Is this their app programmer taking a little off the top for themselves, or is Papa being greedy and hoping people won’t notice their “tip” isn’t accurate to the percentage button they are clicking? Seems a lot of people either refuse to tip or “over tip” and I really hated to find out that the app is preying on those who click the 25% button to support their local workers of great pizza pie. I wonder if Papa is aware or if it’s all some heinous unethical scandal. I mean it’s a tip, so we can’t sue for inaccurate pricing, it’s literally us giving them free money to help pay their workers as a thank you, but with the app doing your “percent” math wrong, in this day and age, isn’t an accident - it’s malicious. Now I don’t even trust leaving tips in any apps - how do we KNOW the workers are even getting the right amounts? Crime.

This place made me and my uncle close our family owned pizza that was open by the guys father from Gino”s, his dad John opened it in the 1949 and we bought it in 1996, after some guy names Sammy ran it down for a couple years. We sold Queen B pizza from 162nd st and 45th ave across from Queen B deli to our customer Mario that had no idea how to run a pizza but we sold it to him and decided to buy John’s pizza on Parsons Blvd. and 45th ave after Sammy told us the pizza was making 7k a week. Turns out Sammy lied and we almost broke his legs so we made him work for free but we caught him stealing till I decided to start working there in 2004. We only made about give or take $1500 a week but I was doing everything except making pizza. Dinners, cleaning, serving customers, register, deliveries. I think the fact that I delivered pizza faster than the Chinese delivery man delivered Chinese food, I think the business explode to over $7k a week and we did good till we opened a pizzeria in Glendale. That was our downfall plus once we decided to close the Glendale shop the Papa John’s open across the street and that was the nail in the coffin. John’s pizzeria is a billion times better than papa John’s but people rather buy $9 pies instead of having an Italian restaurant with a huge menu and $14 pies. Oh well.

I have twice ordered from the app and it is slow to update my “current location”. First time I was did it I returned home from Orlando, FL to North Carolina. As I used the app it never updated my location. I thought it would auto pick up my current location. I did reach out to the store and the manager was very accommodating. Also the manager at the North Carolina store felt bad for me because I was with my wife and kids sitting in the car. He quickly had his team make up our order locally. Second time I was earlier in the day in Rock Hill, SC drive home to Charlotte, NC. While in Charlotte reopened the app placed my order. In error, did not check my location being update and the app still thought I was in Rock Hill. After having it opened for 5-7 min before select the order option. I placed my order and when to the Charlotte Papa John’s to pick up my my order was 35 min away in Rock Hill. Lucky I call and had my sister pick up the pizza but I still had no pizza for dinner. Just if possible place on your list of enhancements a prompt that prior to ordering asked that you confirm the location BEFORE the order goes through or accepts payment.