Seller app for phone

So I almost got my Shop taken down because I couldn’t get my orders to go over to my Shopify store because I do sellers shipping. The reason why is it because of TikTok shop well when I pull it up on my phone if it says order and it only does it once it don’t show the whole page page you can’t scroll. It just gets stuck on that. So I don’t know what the deal is or where the problem lies but y’all need to get it fixed because when you open up your phone to your seller app, you should be able like it says to go through Phil products do this do that but you can’t even see your products you can’t even I tried to scroll over and it wouldn’t let me so that I could screenshot my orders number. Well I didn’t get to so I go back in and it just says urgent order to fulfill and I can’t find the order anywhere. It doesn’t make any sense. There’s no one to get a hold of I emailed all the emails I could find I had chat help me. It’s not a real person so it just gives you generic things that you already have access to, but yeah y’all need to fix it to be better for the sellers especially on a cell phone because I’m not not everybody’s gonna carry their laptop or computer everywhere with them. Ti to seller shop is SDCCo. My page is Sunshine And Daisies Customs Co. and another thing it keeps saying my account is closed, but it’s not so I need to talk to somebody. I’ve got to figure my stuff out.

Developer Response ,

Dear Sunshine andDaiaiesCustomsCo, We do apologize for the inconvenience this may have caused you.To assist further on your concerns, please tell us your concern in detail via the seller ticket in the seller center https://seller-us-accounts.tiktok.com/account/login. We will check on the issue and get back to you as soon as possible. TikTok Shop Seller Service Team

No sense

I keep getting told that my items violate policy with no explanation, I put in an appeal it says denied for not providing proper documentation. Again does not specify what documentation. I got an email stating I violated these policies followed by strings of numbers and a link to policy page. I’m thinking ok like anyone has time for that, yet when I go through policy page there are no strings of numbers associated with individual policies. Who is this for? How are we supposed to have any idea what the problem is or how to fix it? This is more needlessly complicated than silent hill riddles. Also all my stats are wrong, I had been enrolled in and participating in the partnership commission program then all of a sudden just as not anymore? Can’t see or find my earnings anywhere, chat support has been of no help and that’s only when I can find it and that’s only if they actually respond which could be that day or a week or more later. I only have my phone so if this thing works on laptop then you guys need to make it work for our phones too. Though I have a strong feeling it’s just as bad, please correct me if I’m wrong, this needs serious serious work fellas, tiktok shop is broken.. if it ever worked at all

Pretty terrible experience tbph

I was doing pretty well on there last year and suddenly out of nowhere it seems, they flipped the script and told us we couldn’t sell our perfume anymore. We sent them copies of our ingredients, sds, and basically everything legally possible, and after trying with them over the phone for the passed 10months now, I still have yet to get this resolved. They keep saying “try posting another listing?”, they claim they can do nothing to help and yet there are many other merchants selling the same thing I am. It’s been a nightmare and at this point I’m at a loss. It has quite literally been the most stressful, difficult, and daunting experience. No only that but since they have quite literally crippled us by not helping with simple product listings, they will not push our shop at all through the algorithm. We are being financially choked out to the point where I’ve had to layoff my entire workforce, which was heartbreaking to say the least, I’ve suffered some severe stress both physically and financially because of this. 10 months with no real help… I feel hopeless.

Developer Response ,

Dear alissiasaidso, We do apologize for the inconvenience this may have caused you.To assist further on your concerns, please tell us your concern in detail via the seller ticket in the seller center https://seller-us-accounts.tiktok.com/account/login. We will check on the issue and get back to you as soon as possible. TikTok Shop Seller Service Team