I’ve ordered through UberEats before and have not had any major issues with deliveries. However, the two times that I’ve ordered with specific delivery times requested, there has always been an issue. No exceptions. The first time which was several months back, my order was over an hour late and the restaurant actually sent their own driver to deliver, but yet I’m sure Uber charged the restaurant for this. Unacceptable. The second time was yesterday, the restaurantI ordered from called me three times letting me know that the food was ready but no Uber driver had come by to pick up. It is impossible to get a hold of any customer support via chat on the Uber app. Impossible and very unproductive. I could not cancel the order because the restaurant had already worked on it, and I could not reach someone via chat. Long story short I will say they ended up refunding my order because I sent several messages very upset. My food was actually picked up and delivered three hours late, cold. It was not the restaurant’s fault it was UberEats support and the inability to contact someone in an efficient manner as soon as a problem arises. This is my reason of giving them one star because the app has no good way of contacting someone fir help.

Alot of my issues here arent the drivers. For the most part they are pretty good. Or what they are delivering is closed up in a bag and they cant verify its all there. My issues are mostly app related. Like constantly telling me if i added notes to my address it would be easier for drivers to find me. Literally am that one person that has detailed landmark instructions on how to find me. Maybe look at those notes and dont consider me having a conversation with the driver about literally anything else as they are lost. Maybe i want to make sure they actually did my drink iced this time cause for some reason the coffee place near me it does not see it as iced on thier end even though the app has it listed as iced. Today its decided i must speak spanish and changed all of my notifications to spanish. I know i order ALOT of mexican food but cmon. We like burritos at work, its a thing. And my fave thing EVER is that time i accidently typed in the wrong tip amount and since i was at work did not notice tiljust past an hour after it was ordered, and instead of dude getting 2$ (he was rude) he got 200$ and even being a platinum member couldnt fix that. I mean i can tip drivers within i think 24 hours, but eats nope. So in conclusion, i like my drivers, its the app that needs improvement. And can we seriously just make the tip time limit longer, i cant always get to my phone within the hour time limit and sometimes i want to up the tip.

I usually don’t do bad reviews but I had a shady, disappointing experience and had absolutely no resolution with their “customer support” and need to share. I received a promo for 40% off (up to 15) for groceries, the only reason I used the app to buy groceries was because of this promo, it’s a 3min drive. The price was reduced and the promo was present during checkout then when I got charged it had no promotion applied. I was also over charged $10 with no explanation, and had two items that weren’t available so they were removed from my cart. I checked the grocery store app and the prices of every item was LESS than on uber eats so it wasn’t because of the in-store prices. They also didn’t use my account number so i could earn my points (or look my account’s order history, because how did the total increase that much with missing items? sus.) So I reached out asking why, and that I shouldn’t have been charged that much with the 40% discount and the missing items, all they refunded was the $10 add on that was added in store, did not honor the offer that was on my account. I’ve had several mix ups and mistakes on my orders which isn’t a big deal because the customer service actually resolved the issue when I didn’t get what I ordered or got a completely wrong/inedible order.. Now the $10 on my account is gone lol. Not a company worth supporting if they cannot honor what they offer their customers.