The Q11 begins at Queens Boulevard, and runs down the entire length of Woodhaven Boulevard and a short portion of Cross Bay Boulevard to Pitkin Avenue. The route then turns east along Pitkin, then south along several local streets through the eastern portion of [[Howard Beach, Queens|Howard Beach]], running near [[Aqueduct Racetrack]] and the [[Howard Beach–JFK Airport (IND Rockaway Line)|Howard Beach–JFK Airport]] station of the subway and [[AirTrain JFK]]. At 160th Avenue, the route splits into two branches; a western branch to [[Old Howard Beach, Queens|Old Howard Beach]] and an eastern branch to [[Hamilton Beach, Queens|Hamilton Beach]] (the two neighborhoods are separated by [[Hawtree Creek]]). Both terminate near the southern coast of their respective neighborhoods at 165th Avenue.<ref name="q11" />{{rp|12}}<ref name="MTA-QnsBusMap-Current" /><ref name="CCNY-GreenLinesAnalysis-2000" />{{rp|24}}<ref name="NYCDOT-Bus-APPB" />{{rp|110}}<ref name="NYCDOTBusSRSRA-Ch4-2004" />{{rp|51}} Select weekday rush hour trips and all late night service short-turn at Pitkin Avenue, via Redding Street.<ref name="q11" />{{rp|3–4}} <ref name="q11" />{{rp|3, 6, 9}} Prior to 2010, 24-hour service had been provided to Old Howard Beach and Hamilton Beach.<ref name="QCB10-DistrictNeeds-2016">{{cite web|last1=Braton|first1=Elizabeth|title=STATEMENT OF COMMUNITY DISTRICT NEEDS FISCAL YEAR 2016|url=http://www.nyc.gov/html/dcp/pdf/neigh_info/statement_needs/qn10_statement.pdf|website=[[Government of New York City|nyc.gov]]|publisher=[[Queens Community Board 10]]|access-date=December 31, 2015|date=2015|url-status=dead|archive-url=https://web.archive.org/web/20151231051634/http://www.nyc.gov/html/dcp/pdf/neigh_info/statement_needs/qn10_statement.pdf|archive-date=December 31, 2015}}</ref>{{rp|7}}<ref name="Q11-GreenLinesSchedule">{{cite web|title=Route Q11 Woodhaven Effective Date: December 29, 2003|url=http://www.greenbus.com/122903/Q11.pdf|publisher=[[Green Bus Lines]]|access-date=December 31, 2015|archive-url=https://web.archive.org/web/20051223211232/http://www.greenbus.com/122903/Q11.pdf|archive-date=December 23, 2005|url-status=dead|date=December 29, 2003}}</ref><ref name="Rockawave-Q53Imput-2012">{{cite web|url=http://www.rockawave.com/news/2012-05-25/Community/Goldfeder_Asks_MTA_For_Q53_Public_Input.html|title=Goldfeder Asks MTA For Q53 Public Input|date=May 25, 2012|publisher=[[Wave of Long Island]]|archive-url=https://web.archive.org/web/20160811075143/http://www.rockawave.com/news/2012-05-25/Community/Goldfeder_Asks_MTA_For_Q53_Public_Input.html|archive-date=August 11, 2016|url-status=dead|access-date=December 31, 2015}}</ref><ref name="LeaderObserver-Q11-Jun2012">{{cite web|last1=Gendron|first1=Roger|title=MTA Q11 Hamilton Beach service change|url=http://leaderobserver.com/bookmark/18922166-MTA-Q11-Hamilton-Beach-service-change|publisher=Leader-Observer|access-date=December 31, 2015|date=June 8, 2012|archive-date=December 31, 2015|archive-url=https://web.archive.org/web/20151231051127/http://leaderobserver.com/bookmark/18922166-MTA-Q11-Hamilton-Beach-service-change|url-status=dead}}</ref><ref name="MTABus-Changes-June2011">{{cite web|title=MTA Bus Service Changes|url=http://www.mta.info/busco/advisories.htm|publisher=[[Metropolitan Transportation Authority]]|access-date=January 1, 2016|archive-url=https://web.archive.org/web/20110615051430/http://www.mta.info/busco/advisories.htm|archive-date=June 15, 2011|url-status=dead|date=June 2011}}</ref>

SBS was implemented on the corridor on November 12, 2017.<ref>{{Cite web|url=http://qns.com/story/2017/09/26/two-limited-stop-bus-lines-along-woodhaven-cross-bay-boulevards-will-become-select-bus-routes/|title='Select Bus Service' coming to Woodhaven & Cross Bay Boulevards this November|last=Giudice|first=Anthony|date=September 26, 2017|website=Ridgewood Times|language=en-US|access-date=September 27, 2017}}</ref> In the Rockaways and in Broad Channel, due to less dense land uses, and due to lower utilization of stops, several existing Q52 and Q53 stops were consolidated or discontinued. Q22 local service continued to serve the stops in the Rockaways, while the low volume stops at Cross Bay Boulevard and 5th Road were discontinued. A new stop at Rockaway Beach Boulevard and Beach 84th Street replaced stops at Beach 81st Street and Beach 86th Street on the Q52. In Broad Channel two stops were relocated: the northbound stop at Cross Bay Boulevard and East 9th Road was moved north to Noel Road to be symmetrical with the southbound stop, and the southbound stop at West 15th Road was moved south to West 17th Road to be symmetrical with the northbound stop, and to be adjacent to a crosswalk. Stops on Woodhaven Boulevard were modified as well: the stop at Atlantic Avenue was moved north to 91st Avenue, allowing Q52 and Q53 service to travel on the overpass over Atlantic Avenue using the bus lane, as opposed to using the slow service road. Two SBS stops were added–at 101st Avenue and Woodhaven Boulevard, and at Pitkin Avenue and Cross Bay Boulevard–to provide transfers to the Q8 and Q11, respectively. Stations on Woodhaven Boulevard at Jamaica Avenue, 91st Avenue and 101st Avenue, and at Cross Bay Boulevard at Liberty Avenue (northbound) and Rockaway Boulevard (southbound) are new stations that were built in the median by the NYCDOT.<ref name=":2">{{Cite web|url=http://web.mta.info/mta/news/books/pdf/170925_1030_Transit.pdf|title=Transit & Bus Committee Meeting September 2017|date=September 25, 2017|website=mta.info|publisher=Metropolitan Transportation Authority|pages=217–224|access-date=September 27, 2017|archive-date=September 28, 2017|archive-url=https://web.archive.org/web/20170928055941/http://web.mta.info/mta/news/books/pdf/170925_1030_Transit.pdf|url-status=dead}}</ref>