Why are delivery windows unavailable in my area?

Related questions:

• Can I order frozen foods and other foods that need to be kept cold or warm?

  • Yes! We will shop for and deliver your groceries with the same care that you would. 

    Special attention is paid to items that need to be kept cold or warm.

    Shoppers will make sure to get them to you quickly and safely!

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• How do I cancel my order?

  • You can cancel your order in the Shipt app up to one hour before your chosen delivery window.

    • Go to ‘Your Orders’.
    • Click on the order you want to cancel.
    • Scroll to the bottom of the order.
    • Select the red ‘Cancel This Order’ button.

    If your shopper has started shopping your order, or if it’s less than an hour before your chosen delivery window, please contact us to let us know that you need to cancel the order.

    You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

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• What if I can’t find something I want in the app?

  • No worries! If you do not see an item in the app or have something unusual for us to pick up for you, use the Special Request option.

    Be as detailed as possible with brand, size, flavor and other descriptors that will help your shopper identify exactly the item you want.

    Please note, any special requests will display a $6 price as a placeholder. The actual price of the item will be reflected in the digital receipt you are emailed upon delivery. 

    Our Shoppers are happy to deliver special items for you whenever possible. Please note that some items are restricted from delivery and cannot be fulfilled as a special request. You can find a list of restricted items here. 

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• What if the store is out of something that I ordered?

  • At checkout, you will select your Substitution Instructions for how you would like your shopper to handle out of stock items. 

    • Contact me: Your shopper will ask you about every item that is out of stock and offer substitutions suggestions. 
    • Choose for me: The shopper will use their best judgement to find a good substitute if none are available. They will only contact you as needed.
    • Do not substitute: The shopper will not look for substitutes. 
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