502 Bad Gateway timeout errors occurring when accessing Ally Accessibility reports - US
Incident Report for Blackboard Inc.
Resolved
After intervention and monitoring, it was observed that the 5xx errors ended by 12:56 PM ET. We will continue to monitor but users should be able to access the reports as expected.
Posted Jan 08, 2025 - 16:18 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 08, 2025 - 14:45 EST
Investigating
We are investigating a reported issue where some Ally US clients receive a 502 Bad Gateway error, beginning at roughly 10 AM ET on January 8, 2025, when attempting to access the Ally reports. Engineers and product development are currently investigating.
Posted Jan 08, 2025 - 12:52 EST
This incident affected: Americas (Ally - North America).
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