Third-party developers, not Google, create most apps on Google Play. The developers are responsible for their apps’ support and to make sure the apps work well for you. They’re the only ones who can resolve issues inside the app. Contact an app developer if:

• An app you’ve downloaded doesn’t work.
• An in-app purchase or subscription wasn’t delivered, doesn’t work, or wasn’t what you expected.
• You want a refund for an in-app purchase or subscription which was unavailable through Request a refund.
• You have an issue with retrieval or reset of your progress or save file in an app or game.
• You want to learn more about how to use an app or game.

Find contact information for an app developer

On Android mobile devices

On Android TV

What to say when you contact the developer

When you contact the developer, let them know:

• The app you’re using. Examples include "Facebook," "Clash of Clans," or "Candy Crush."
• The issue you’re having. Such as "My in-app purchase didn’t come through," or "the app isn’t working properly when I open it."
• The response you’d like. For example, mention whether you’d like help fixing the issue or would like a refund for your purchase. 

What to expect when contacting an app developer

You should expect a courteous and professional response when you contact a developer about an issue. If your inquiry is about a problem with a purchase you made, you should expect a response within three business days.

After you contact the developer, you can leave a public review for the app on the Play Store. Include your experience of the developer’s support to provide feedback to the developer and inform other Play users. 

Leave a public review for developers