[Datastream #PPX-229889]: goes-west server is down

Hi Joao,

re:
> Don't know what happened but can tell you we are receiving goes west
> data since Friday and everything is back to normal.

Very good.

re:
> Sorry for being alarmist, but I hope you understand that we have to
> discard every possible source of failure.

No worries, I totally understand.

> Thank you so much for your patience and kind support!

You are welcome.

FYI: We did absolutely nothing to the server setup, OS, etc. on
goeswest.unidata.ucar.edu.  The fact that you started getting the
GOES-West images again speaks strongly to the Java code that tries
to access the ADDE server is exiting prematurely when things like
directory listings take a "long" time.  McIDAS-X code, on the
other hand, has a user-controllable time window that defines how
long a client program is to wait from a reply from an ADDE
server.  The multiple times per hour, 24 hours per day access
that I referred to in my previous emails was from McIDAS-X, not
the Java code from VisAD.  This is why I am reasonably certain that
the problem is not on the server side (outside of the code taking
a long time to generate lists of available images when there has been
noisy ingest), but, rather, in the Java code.

re:
> Have a nice week and enjoy your Easter!

Thanks, you too.

Cheers,

Tom
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Ticket Details
===================
Ticket ID: PPX-229889
Department: Support Datastream
Priority: Normal
Status: Closed
===================
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