FW: The prolonged ku band DIFAX outage (fwd)

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Robb Kambic                                Unidata Program Center
Software Engineer III                      Univ. Corp for Atmospheric Research
address@hidden             WWW: http://www.unidata.ucar.edu/
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---------- Forwarded message ----------
Date: Mon, 24 Jul 2000 13:00:30 -0500
From: "Mudrick, Stephen E." <address@hidden>
To: "'address@hidden'" <address@hidden>
Subject: FW: The prolonged ku band DIFAX outage

Here's the response I received from Alden:

-----Original Message-----
From: Kevin O'Reilly [mailto:address@hidden] 
Sent: Monday, July 24, 2000 12:27 PM
To: Mudrick, Stephen E.; address@hidden
Subject: RE: The prolonged ku band DIFAX outage


Dear Mr. Mudrick,

The circuit between Alden and the satellite uplink station is down.  This
has caused an interruption in the satellite delivery of Domestic Plus
Service, the International Data Service, the High Resolution Service, FAA604
service, Satellite Imagery Service and Lightning Data Service.  We are
working on restoral of the circuit but currently do not have an estimate as
to when the circuit will be returned to an operational status.  When the
circuit is restored, you will automatically begin to receive data again, no
further action on your part should be necessary.

Regards,

Alden Customer Service

-----Original Message-----
From: Mudrick, Stephen E. [mailto:address@hidden]
Sent: Monday, July 24, 2000 11:17 AM
To: 'address@hidden'
Subject: The prolonged ku band DIFAX outage


Dear Alden:
        I'm sure you've been having problems these last six days, but I'm
also sure that your ku band customers would appreciate some feedback on this
problem and periodic progress reports.  Apparently some people have been
receiving it, e.g. Plymouth State College, Plymouth, NH, but many others are
not.  Could you send us customers some report on the extent of the outage,
what the problem is, what progress you are making, etc.?
        This would be appreciated.  Thank you.

                                Stephen Mudrick
                                address@hidden