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Re: [ldm-users] NOGAPS LDM feed dead?
- Subject: Re: [ldm-users] NOGAPS LDM feed dead?
- Date: Wed, 04 Jun 2008 08:03:06 -0500
Linda,
I've been primarily talking to
Mark Ignaszewski (address@hidden) and secondarily to Chuck
Skupniewicz (address@hidden). I copied an exchange with
Mark to Unidata Support, and Tom strongly encouraged him to work with
y'all.
After that, they had an apparent hardware failure and I contacted Mark
again. I was able to help him get service reestablished at that time
but it seriously sounds like they have both hardware and software issues.
I've also been told that they have a new contract person in the works
but he's not aboard yet, and also is not familiar with LDM. At this
point my interests are twofold: 1. Keep the data flowing and 2. keep
the guys at FNMOC as comfortable as possible to accomplish #1 above. If
that means answering questions for them (and keeping y'all informed) I'm
more than willing to do so.
More complete contact info:
Mark Ignaszewski
Fleet Numerical Meteorology and Oceanography Center
Models and Data Team
7 Grace Hopper Avenue
Monterey, CA 93943
USA
Voice: (+1) 831-656-4370 -- Fax: (+1) 831-656-4363
E-mail: address@hidden
I don't have better contact info on Chuck.
Please advise if what I've done and propose is inappropriate. I'm just
trying to keep things going, as we really need these data for SCOOP. It
improves our prediction times by over an hour for our WaveWatch-III
products.
Thanks, gerry
Linda Miller wrote:
Hi Gerry,
We appreciate your assistance in this matter. Yesterday was the first
day that I've heard anything about this. Jeff Weber, of course, works
with me, and he and I discussed the situation yesterday morning. He
mentioned that you had been trying to track things down. Would you send
address@hidden the names of the contacts that you finally got
hold of, and copy me on the message? Unidata needs to be tracking such
things, because we have worked with them for years, and we need to find
out what has happened, and why we weren't contacted.
As you know, we try to stay on top of such issues, but this one seems to
have taken on a life of its own. Thanks again for putting the two
people in touch with Unidata support. It sounds like you've done a
great job of reaching out to the people at FNMOC and we certainly are
appreciative. I really hope they will begin working with Unidata
support, and the LDM upgrade would probably go much smoother for them.
Linda
Gerry Creager wrote:
Linda, Art,
A little more follow-up.
I talked to Jeff Weber recently, and asked essentially the same thing:
What happened. Jeff had been unable to find who was answering
questions on the topic of LDM feeds, and we also noted that the data
were not routinely available via the usgodae3 server. I called
several of my contacts in Fleet Numerical, and got several "no
answer" responses, unusual compared to recent exchanges with them, so
I changed tactics and called a contact at NRL. He had no idea what
was happening with the data (the models were running and internal data
distribution was proceeding) but referred me to the office of the
Commanding Officer, where I was assured the phone would be answered.
What's happened is that the corporate history of LDM operation has
been lost in Monterrey, and they're trying to rebuild that but it's
not proceeding as fast as they'd like. I've gotten the two guys now
responsible for keeping systems intact in touch with Unidata support,
but it also takes someone checking status and calling to offer help if
they go down, as monitoring LDM isn't something they routinely do
these days. They're also in the process of replacing hardware and
software. I've offered to make a trip to help w/ LDM (and have
suggested a closer alliance with Unidata Support if that's their
preference) when the new hardware is available.
We're monitoring the status here a little more closely now, as we need
FNMOC models for our SCOOP work during the Atlantic Hurricane Season,
so I'm hoping we can help keep 'em up.
I'm more'n happy to field questions, if that'll help, but the usual
disclaimer applies: We're not FNMOC, we're just an interested and
concerned user group who saw they were having problems.
Linda, of note, while they've been introduced to the Support side of
things, the guys at FNMOC don't seem to be using it. If I can help in
this, that's what I've been trying to do, and I've included a copy of
correspondence to Support when there's been a software issue. If
it'll help I can add a note to the LDM users list when we see problems.
gerry
Cote, Donna L wrote:
Linda, Art,
Gerry Creager has managed to reach a real person at Fleet Numerical
and is working toward keeping their LDM feed up.
Donna Cote
Texas A&M University
(979) 862-3982
----- Original Message -----
From: "Linda Miller" <address@hidden>
To: "Arthur A. Person" <address@hidden>
Cc: address@hidden
Sent: Tuesday, June 3, 2008 10:14:26 AM GMT -06:00 US/Canada Central
Subject: Re: [ldm-users] NOGAPS LDM feed dead?
Hi Art,
Unidata has been trying to track down someone at Fleet Numerical to
work with us on this issue. We'll let you know the results as soon
as we have information.
Thanks!
Linda
Arthur A. Person wrote:
Hi...
We used to receive the NOGAPS LDM feed from usgodae3.fnmoc.navy.mil
but back in December, it stopped coming in. I sent several emails
to both the contact person as well as emails to a general contact
address and have received no response. Since then, I think the feed
has restarted briefly on a couple of occasions, but for the most
part seems dead.
Is anyone else currently receiving NOGAPS data? Does anyone know
who would be the best person to contact to get our feed started
again (assuming the service hasn't been discontinued by the Navy)?
Thanks...
Art
Arthur A. Person
Research Assistant, System Administrator
Penn State Department of Meteorology
email: address@hidden, phone: 814-863-1563
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Gerry Creager -- address@hidden
Texas Mesonet -- AATLT, Texas A&M University
Cell: 979.229.5301 Office: 979.458.4020 FAX: 979.862.3983
Office: 1700 Research Parkway Ste 160, TAMU, College Station, TX 77843